Agents do suffer criticism and in some cases it may be justified. But the industry does self-police more effectively than some believe, as Joanne Christie found out.

With the rise of online agents, digital has become the marketing strategy of choice for most estate agents, says Nelly Berova, so just how important are your online reviews?

A BBC Radio 5 live investigation into the way TrustPilot runs its online reviews system has forced the company to change its policy following problems with a Purplebricks customer.

Glasgow-based reviews website allAgents has taken the “unprecedented step” of asking people posting on its site to prove they are genuine customers of an agent before their comments can go live. The…