Legal expert Kathryn Clare looks at what action estate agents and letting agents can take when faced with unfair negative reviews online.
Read MoreEstate agency accused of paying for glowing Google reviews
Which? says London estate agency and over 40 other businesses all share the same positive reviewer, just one example of third parties gaming Google's review system.
Read MoreTrustpilot reveals how its ‘star rating’ system really works for agents
It has been revealed that estate agents who use Trustpilot to promote their businesses can ‘game’ the platform because the reviews company gives newer customer reviews greater weight when awarding an overall…
Read More50 proptech platforms
Nick Dunning Associates boosts its online presence with location marketing technology.
Read MorePolicing property
Agents do suffer criticism and in some cases it may be justified. But the industry does self-police more effectively than some believe, as Joanne Christie found out.
Read MoreReviews – rave or grave?
With the rise of online agents, digital has become the marketing strategy of choice for most estate agents, says Nelly Berova, so just how important are your online reviews?
Read MoreTrustPilot changes its reviews policy following BBC investigation
A BBC Radio 5 live investigation into the way TrustPilot runs its online reviews system has forced the company to change its policy following problems with a Purplebricks customer.
Read MoreAllAgents asks reviewers to prove their posts are not ‘fake’
Glasgow-based reviews website allAgents has taken the “unprecedented step” of asking people posting on its site to prove they are genuine customers of an agent before their comments can go live. The…
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