‘portal juggling’

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    Is this why portal juggling happens? First hours of online listing are most crucial, says report

    Research by Zoopla reveals just how crucial first hour and days of a property's online portal appearance are for lead generation.

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    City analyst names agents involved in portal juggling

    A leading City analyst has released an incendiary report into portal juggling, warning investors that many agents including dozens of high street names use it to appear busier than they are on Rightmove. Well-known names on the lists include many of the UK’s high profile agents including Countrywide, Foxtons, Chancellors, Humberts and Kinleigh Folkard & Hayward while the online-only and hybrids agents highlighted include HouseSimple, eMoov, Yopa, Purplebricks and Tepilo. The report, which was compiled with the help of Robert May’s Rummage4 software, also reveals that although portal juggling is widespread across the industry, it is more prevalent among hybrids than traditional agents. Research by Jefferies Group LLP, which has 3,300 employees and offices in 30 cities across the world, reveals that although hybrid agents have 4% of the market, they account for nearly a third of the top 50 juggled properties. Of all agents that have juggled ten or more properties, hybrid agents account for 41% of all juggles while traditional agents, who have 96% of the market, account for 59% of juggles. The Jefferies report also reveals that Purplebricks has a sale agreed/listing ratio of 89.5% in contrast with Countrywide’s 60.2%, LSL’s 50.6% and Foxtons’ 48.8%, and asks…

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    Rightmove sends out portal juggling reminder

    Rightmove has sent out a reminder to agents reiterating the 14-week rule it introduced in December last year to combat portal juggling by sales agents. The email (see right) reveals a little more about how Rightmove’s policing system works. It highlights how properties that are re-listed during the 14-week period will not change their date or be sent out in property alerts. Rightmove now has what it calls a ‘growing team’ of tech experts and new software trawling its listing for errant listings, and also recently held a meeting with leading anti-portal juggling campaigner and former Jupix boss Robert May, who has built a software suite that can spot errant agents when they ‘play’ the listings game. “When you’ve got 25,000 [listings] movements a day on a portal like Rightmove then it’s always going to be a challenge for them to see what’s going on and police it,” says Robert. He says the techniques that some surprisingly well-known names in the industry use to juggle their listings is getting ever more sophisticated, including ‘zombie listings’ when previously sold properties are re-listed as ‘SSTC’ and ‘bat out of hell’ listings where properties are listed overnight and then withdrawn in the morning.…

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    Trading Standards backs TPO stance on portal juggling

    The National Trading Standards Agency Estate Agency Team (NTSEAT) has waded into the issue of portal juggling with a resounding thumbs up for The Property Ombudsman’s imminent changes to its guidance. James Munro, who leads the NTSEAT, today said that he welcomed the TPO’s new guidance, which will be published on Saturday. It is likely to prevent TPO member agents from misleading consumers by removing and re-listing homes on property portals, enabling them to hide price cuts and make properties appear new to the market when they are not. Munro said he believes many agents do this to “manipulate sales figures” and that the new TPO guidelines could, he says, “lead to a ruling by the Ombudsman and also referral to enforcement agencies such as NTSEAT and local trading standards authorities”. “Such referrals could lead to prohibition orders or prosecution,” he added, and that “we will continue to work closely with industries bodies to stop this unfair practice, which misleads prospective homebuyers and harms honest estate agents who conduct their business in a fair and professional way.” One agent The Negotiator spoke to, who wished to remain anonymous, pointed out that although “unscrupulous”, it was a practice created in part…

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    Portal juggling? Beware, Trading Standards officers are on your case.

    “This is an illegal practice that misleads homebuyers on property websites and estate agents are warned that they could be prosecuted and face a ban from working in the industry.”

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