Agent review sites have become part and parcel of the agency business. You can live by them and die by them, says Andrea Kirkby. But what can you do about them?

The judging is over and the Shortlist for the UK's most prestigious awards programme for estate and letting agents – and suppliers – is revealed. Look who's on it!

Anthony Gaskell, Director of Reputation.com, explains how to make customer feedback work for you and attract new clients to your agency.