Leading solicitor savages online agencies for their sales progression shortcomings

A leading conveyancing solicitor has jumped head first into the online agency debate with a report that heavily criticises them for not providing enough sales progression support for their clients. South East solicitors Rix & Kay, which has offices in Sussex and Kent, has published the report today after six months spent interviewing 16 of its high street agency clients face-to-face, who between them have 127 branches. One of the key findings of the report is that many traditional agents are having to “fill in the gaps” left by online agents to stop chains collapsing. This is driving up costs for traditional agents who are then – in effect – paying to provide the service online agents cannot afford to, the report suggests. It also highlights how the public have little awareness of what sales progression is, how skilled agents need to do it well, and how critical it is to keeping chains in one piece. “During the last six months I’ve witnessed unrivalled passion for an industry which has suffered for decades from a tarnished reputation,” says the report’s author Scott Garner from Rix &Kay (pictured, left). “The traditional agents I spoke to have been central to their communities…