Marsh is a career industry redress expert including 17 years spent overseeing nuclear, police, health and legal sectors before landing the property job.

Agents in Milton Keynes, London, Llanelli, Norwich and Reading all failed to pay awards to customers and have been kicked out by TPO.

Landlord says she is disappointed that light industry regulation means agents who fail in their responsibilities or break the law are allowed to continue trading unchecked.

TPO finds against the hybrid agency for failing to pass on maintenance requests to a landlord and appearing to ignore email from tenants requesting action.

Two newly-expelled agents from The Property Ombudsman and four with extended bans takes 2018's total to over 60 estate agents.

The Property Ombudsman (TPO) has expelled seven member agents, which is believed to be the largest number kicked out of its scheme in a single month since the organisation was established in…