"Winning new instructions remains one of our biggest challenges. We struggle to persuade some owners to let us prepare a valuation. This maybe because they are already on the market... Your thoughts?"

“Being the owner of an estate agency business is an ambition I finally fulfilled two years ago, but nobody had prepared me for how hard it is to get my staff to…

"My hardworking team does a good job of building relationships with customers, but they lack a sales edge and seem reluctant to actually ask for the business."

JULIAN SAYS: I was recently reminded of the critical nature of ‘professionalism’ in business when I won a big training contract. I was advised by the client that the largest factor in…

“Investment buyer activity is a little quiet. Many investors are playing a waiting game. I’d like to get my team to create more activity as these sales can be relatively straightforward...”

"I am well aware of the importance of building trust to win a client’s business, it is an essential element in their decision making, but how can I coach my staff to…

"Despite the challenging market, we are keen to be the market leaders in our town by the end of this year. Any tips for us to achieve that objective?"