The Property Ombudsman (TPO) has appointed Mark McLaren to the TPO Council. He joins following nine years with Which?, the consumer body.

The role of the TPO Council is to ensure the Ombudsman’s independence, set the Ombudsman’s Terms of Reference and approve the budget. Part of Mark’s role also includes working on the Disciplinary and Standards Committee (DSC) to help deal with the small number of member agents who breach the scheme’s CTSI-approved Codes of Practice and/or fail to meet their obligations as TPO members.

At Which? Mark was directly involved in the work that led to estate agents (2008) and letting agents (2014) being required to join an independent redress scheme.

Mark is now a freelance Policy and Public Affairs Consultant and he will be taking over from Noel Hunter who left his role as Vice Chairman of the TPO Council.