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Tag Archives: The Property Ombudsman

Referral fees are under threat

Nigel Lewis

The National Trading Standards Estate Agency Team (NTSEAT) has today launched a survey to find out how widespread the use of referral fees from solicitors, surveyors, financial advisors and removal firms is…

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Terminating sole agency agreements

Katrine Sporle
Tearing up the agency agreement image

COMPLAINT A case that The Property Ombudsman was asked to review came from a seller concerning the agent’s estate agency agreement. The seller believed that the terms and conditions within the agreement,…

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Redress scheme changes afoot

Katrine Sporle
Dispute Resolution document image

The Property Ombudsman (TPO) has been resolving consumer disputes with property agents for 27 years. Now the Government has launched a consultation that could lead to a single ombudsman for the whole…

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How long should it take to fix a window?

Katrine Sporle
Window cleaner image

"Was a damaged window frame the result of poor maintenance or was the window cleaning contractor being framed?" asks Katrine Sporle, The Property Ombudsman.

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Conflict of interest

Katrine Sporle
Abandoned building project image

"Agreements, valuations and a conflict of interest – be careful where you stand when you are caught in the middle", says Katrine Sporle, The Property Ombudsman.

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