The National Trading Standards Estate Agency Team (NTSEAT) has today launched a survey to find out how widespread the use of referral fees from solicitors, surveyors, financial advisors and removal firms is…

COMPLAINT A case that The Property Ombudsman was asked to review came from a seller concerning the agent’s estate agency agreement. The seller believed that the terms and conditions within the agreement,…

The Property Ombudsman (TPO) has been resolving consumer disputes with property agents for 27 years. Now the Government has launched a consultation that could lead to a single ombudsman for the whole…

The Property Ombudsman believes the industry should have separate redress schemes for the social and private halves.

"Was a damaged window frame the result of poor maintenance or was the window cleaning contractor being framed?" asks Katrine Sporle, The Property Ombudsman.

TPO makes a bid for members exiting OS:P as competition hots up between two remaining ombudsman.

That's one of the questions Ombudsman Katrine Sporle will face when she goes live on Wednesday on Rightmove's Webinar platform.

One of David Cameron’s former housing ministers Mark Prisk is to make his first keynote speech about the industry since he left stepped down. Mark was in post for a characteristically short…

"Agreements, valuations and a conflict of interest – be careful where you stand when you are caught in the middle", says Katrine Sporle, The Property Ombudsman.