The Property Ombudsman (TPO) has excluded or expelled five more estate agents from its redress scheme after kicking out six last month.

Redress scheme The Property Ombudsman has expelled six of its rogue estate agent members including one that owes 100 landlords £419,000.

"If a vendor withdraws from a sale and the agent remarkets the property, the agent should, of course, advise the potential buyer – in writing!” says Katrine Sporle, The Property Ombudsman.

While water from a leak flowed, driving the leaseholder potty, communication with the managing agent barely trickled,” says Katrine Sporle, The Property Ombudsman.

“When an estate agent offers a promotional commission fee they must ensure that they must themselves abide by the terms of the offer and the TPO Code of Practice,” Katrine Sporle, The…

The National Trading Standards Estate Agency Team (NTSEAT) has today launched a survey to find out how widespread the use of referral fees from solicitors, surveyors, financial advisors and removal firms is…

"A buyer paid a reservation deposit and a buyer’s premium but the sale did not go ahead, so should the agent repay the fees? Katrine Sporle, The Property Ombudsman supported the claim…

COMPLAINT A case that The Property Ombudsman was asked to review came from a seller concerning the agent’s estate agency agreement. The seller believed that the terms and conditions within the agreement,…

The Property Ombudsman (TPO) has been resolving consumer disputes with property agents for 27 years. Now the Government has launched a consultation that could lead to a single ombudsman for the whole…

The Property Ombudsman believes the industry should have separate redress schemes for the social and private halves.