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Tag Archives: The Property Ombudsman

The case of the leaky loo

Rebecca Marsh
Link to The Property Ombudsman

When a water bill for £1500 landed on a tenant’s doormat, trouble began. The Property Ombudsman, Rebecca Marsh, adjudicates.

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When is an HMO not an HMO?

Katrine Sporle
Link to The Property Ombudsman

...when it hasn’t got a licence. The Property Ombudsman, Katrine Sporle, adjudicates on a case of inaccurate property description.

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A new perspective

The Negotiator
Link to TPO interview with Rebecca Marsh

Meet Rebecca Marsh, the industry’s new Property Ombudsman. Fresh into her new role, The Negotiator presses her on the key issues that face the industry and TPO.

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Where’s my deposit?

Katrine Sporle
Link to The Property Ombudsman feature

Katrine Sporle, The Property Ombudsman, adjudicates on a case of the non-return of an ‘unprotected’ deposit.

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Looking back and moving forward

Katrine Sporle
Link to The Property Ombudsman

Property Ombudsman, Katrine Sporle looks back at how the property redress sector has changed during her five-year term and what she believes the future looks like for agents and her successor, Rebecca…

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The sign, the wait and the wardrobe

Katrine Sporle
Link to The Property Ombudsman

Katrine Sporle of The Property Ombudsman reviews two cases of agents who, their clients alleged, let them down, during selling and buying.

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Where’s the garden gone?

Katrine Sporle
Link to The Property Ombudsman feature

The Property Ombudsman (TPO) received a complaint about a property being not quite as advertised, with a very late change of particulars. Katrine Sporle adjudicates.

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