The Property Ombudsman (TPO) Katrine Sporle, received a complaint over the condition of the property, the rent paid and the handling of the complaint.

Katrine Sporle talks to The Negotiator about the reasons she is leaving the redress scheme and her hopes for the the new Ombudsman who takes her place.

Complaint The tenant said that, when agreeing the let, he queried parking arrangements with the agent who said he would have use of the driveway. At the tenant’s request, this was noted…

The Property Ombudsman is to introduce higher fees for agents generating the most complaints - and discounts for those who don’t.

In this case, The Property Ombudsman (TPO) Katrine Sporle was asked to review a complaint from buyers concerning two issues with a property: access and attic bedrooms.

The Property Ombudsman (TPO) Katrine Sporle reviews a complaint from a landlord concerning an agent saying a tenant had paid the deposit, when no deposit had been paid.

The Property Ombudsman (TPO) Katrine Sporle, was asked by potential buyers to review a case concerning the marketing of a property.

Gerry Fitzjohn, TPO Chairman, warns that expelled agents can be banned from carrying out agency business.

The Property Ombudsman (TPO) Katrine Sporle, reviewed a complaint from buyers about the information in the local authority search, which, they believed, contained misleading information about the proximity of a proposed high-speed…

A tenant who was a serial late-payer, caused a complaint from the guarantor over the lack of communication about rental arrears. Katrine Sporle, The Property Ombudsman, discovered that the issue had arisen…