The Property Ombudsman
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Regulation & Law
Ombudsman adjudicating in rent-to-rent dispute with agency
This post has been taken down as the case is still in progress. It will be reported when a final adjudication is given by TPO.
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The Ombudsman Files
The Ombudsman Files – Failure to disclose non-standard construction leads to compensation
The Property Ombudsman, Lesley Horton adjudicates on a case where a buyer sought to claim back his survey fee from an agent who hadn't told the whole story.
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Auctions
Auctions generate four times more complaints
Consumers are being caught out by unclear auction processes and unexpected fees, warns Chief Property Ombudsman, Lesley Horton.
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The Ombudsman Files
The Ombudsman Files – Holding deposit dispute after undisclosed material information
The Property Ombudsman investigates a case where tenants withdrew from an application and argued that their deposit should be returned.
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The Ombudsman Files
The Ombudsman Files – The case of the missing rent transfers
A landlord escalated a case of a letting agent consistently failing to forward rent transfers to The Property Ombudsman.
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Regulation & Law
Two property firms expelled by TPO for “failure” to pay compensation awards
The Property Ombudsman says the non-payment of compensation awards is rare for its members, with 99% compliance rate.
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Regulation & Law
Ombudsman responds to conditional selling scandal with new guidance
Lesley Horton at The Property Ombudsman says estate agents caught pressurising buyers to use their in-house services breach the code of practice.
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The Ombudsman Files
The Ombudsman Files. Two year apartment block mismanagement dispute
A residents management company asked The Property Ombudsman to investigate a complex case of poor property management.
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Regulation & Law
Will TPO’s ‘codes of conduct’ be toast after industry reforms?
The Property Ombudsman reveals what will happen to its codes that govern estate agents when the new 'overarching principles' proposed by the Government go live.
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Regulation & Law
TPO expels two London estate agencies for failing to hand over rent
Aldous Craig and JNG Estates have been expelled from The Property Ombudsman (TPO) after failing to transfer on rental payments received from tenants.
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