The Property Ombudsman
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The Ombudsman Files
The Ombudsman Files – The case of the missing rent transfers
A landlord escalated a case of a letting agent consistently failing to forward rent transfers to The Property Ombudsman.
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Regulation & Law
Two property firms expelled by TPO for “failure” to pay compensation awards
The Property Ombudsman says the non-payment of compensation awards is rare for its members, with 99% compliance rate.
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Regulation & Law
Ombudsman responds to conditional selling scandal with new guidance
Lesley Horton at The Property Ombudsman says estate agents caught pressurising buyers to use their in-house services breach the code of practice.
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The Ombudsman Files
The Ombudsman Files. Two year apartment block mismanagement dispute
A residents management company asked The Property Ombudsman to investigate a complex case of poor property management.
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Regulation & Law
Will TPO’s ‘codes of conduct’ be toast after industry reforms?
The Property Ombudsman reveals what will happen to its codes that govern estate agents when the new 'overarching principles' proposed by the Government go live.
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Regulation & Law
TPO expels two London estate agencies for failing to hand over rent
Aldous Craig and JNG Estates have been expelled from The Property Ombudsman (TPO) after failing to transfer on rental payments received from tenants.
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Latest property news
TPO expels five estate agencies for not paying awards to complainants
Companies including three sales and two letting agencies cannot now trade legally without redress membership, says Interim Ombudsman Lesley Horton.
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Regulation & Law
Significant rise in complaints about estate agents revealed
Over 73,000 consumers contacted The Property Ombudsman in 2024 regarding property-related issues in the sales and lettings market.
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Regulation & Law
Property Ombudsman issues new guidance on how to deal with damp and mould
Survey shows there is a growing need for guidance in the area as nearly half of lettings have ongoing issues with damp and mould.
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Regulation & Law
Agency faces £90,000 court order in high profile tenant dispute
Starkings & Watson is disputing an order to pay the money to sex therapist Patricia Ramshaw, also known as 'Lady Pea', after she was evicted.
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