The Property Ombudsman
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Regulation & Law
Property Ombudsman issues new guidance on how to deal with damp and mould
Survey shows there is a growing need for guidance in the area as nearly half of lettings have ongoing issues with damp and mould.
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Regulation & Law
Agency faces £90,000 court order in high profile tenant dispute
Starkings & Watson is disputing an order to pay the money to sex therapist Patricia Ramshaw, also known as 'Lady Pea', after she was evicted.
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Rebecca Marsh
The Ombudsman Files – £15k pay out for letting agent failure
A landlord lodged a complaint with The Property Ombudsman alleging that a letting agent made mistakes at various points from the start. Ombudsman Rebecca Marsh decides the case.
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Agencies & People
Purplebricks’ service heavily criticised during BBC investigation
The broadcaster's Morning Live show interviewed two unhappy clients, both of whom said the agency's representatives had 'dropped them' as soon as listing and instruction had been completed.
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Latest property news
Ombudsman expels letting agency after it fails to pay compensation
Key Lettings and Property Management showed a 'systematic disregard for professional standards' according to The Property Ombudsman.
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Resources
The Ombudsman Files – A high price for an early exit
The Property Ombudsman, Rebecca Marsh, reviews a case where an agent gave the early termination fee to the landlord instead of the tenant.
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Latest property news
The Ombudsman Files – ‘conditional selling’ exposed by TPO
Rebecca Marsh of The Property Ombudsman reveals the conclusion of a case where buyers said their agent forced them to use in-house mortgage brokers.
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Rebecca Marsh
‘No refunds’ – a request to repay a reservation fee is denied
The Property Ombudsman, Rebecca Marsh, adjudicates on a dispute over a reservation fee for a house at auction.
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Rebecca Marsh
Who earned the commission?
The Property Ombudsman, Rebecca Marsh, settles a case between two agents claiming commission on a sale.
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Latest property news
Surveyor and letting agency expelled from The Property Ombudsman
Ombudsman Rebecca Marsh says despite the latest transgressions the number of agents being referred to the Compliance Committee is on the wane.
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