Vendor is awarded £700 in compensation after Williams' Way is criticised for 'lack of diligence' when checking buyers' finances.

"Landlords complained that the agent used a deposit as rental payment. Further rent payments were missed and eventually the landlords won a possession order. However, says Katrine Sporle, The Property Ombudsman, they…

A tenant was unhappy about various matters, primarily that the agent ‘lied’ about the nightclubs near the property...

The Property Ombudsman has clarified it guidance to stop agents carrying on with sales despite knowing they did not initiate introduction.

"A landlord, who wanted to sell his rental property, complained to The Property Ombudsman about two issues: the estate agent’s viewing arrangements and their financial evaluation of the buyer, reports Katrine Sporle,…

"A landlord was concerned about the referencing of one particular tenant. He believed that the application was likely to be fraudulent and sought compensation from the agent, reports Katrine Sporle, The Property…

The Property Ombudsman (TPO) has announced that it is now approved by the RICS to provide Alternative Dispute Resolution (ADR) on all surveying services provided to consumers.

The Property Ombudsman (TPO) scheme's annual conference is on 10th July 2019 at The NEC in Solihull. Discounted Early Bird tickets are available for a limited time only.

"A property was advertised as a four-bedroomed house, but when a buyer progressed the sale, they discovered that the new extension didn't meet the building regulations." Katrine Sporle, TPO, reviews.

"Having signed a 16-week sole agency agreement, a sale was agreed but fell through and the sellers' niece bought the property. The agency charged the sellers the full commission. Unacceptable, says Katrine…