Agents in Slough, Leicester and Wales are kicked off the scheme and are no longer able to trade without redress, although two appear to have 'phoenixed' under new names.

London agency Brian Cox is unhappy after being told to return an £8,000 fee even though competitor could not prove it had passed on offer.

A seller contacted The Property Ombudsman worried that they were at risk of incurring a dual fee. Rebecca Marsh unpicks the case.

According to The Property Ombudsman, Rebecca Marsh, the seller may well have found their own buyer, but the agent was still entitled to their fee – well most of it, anyway.

When a landlord’s request for an inspection wasn’t followed up, it really got his goat… Rebecca Marsh, The Property Ombudsman adjudicates on the case that ensued.

When a water bill for £1500 landed on a tenant’s doormat, trouble began. The Property Ombudsman, Rebecca Marsh, adjudicates.

...when it hasn’t got a licence. The Property Ombudsman, Katrine Sporle, adjudicates on a case of inaccurate property description.

Meet Rebecca Marsh, the industry’s new Property Ombudsman. Fresh into her new role, The Negotiator presses her on the key issues that face the industry and TPO.