The Property Ombudsman
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Regulation & Law
Consumers won’t have to declare use of AI, rules Ombudsman
The Property Ombudsman’s Lesley Horton tells The Neg that AI written complaints are here to stay.
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Guest Blogs
BLOG: The new reality of property complaints
Lesley Horton, The Property Ombudsman, discusses the impact of housing reform and artificial intelligence on the nature of property complaints.
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The Ombudsman Files
The Ombudsman Files – Compensation awarded after no disclosure of competing buyer
A decision made by The Property Ombudsman (TPO) has reinforced the importance of transparency after an estate agent failed to disclose a competing buyer.
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Regulation & Law
Ombudsman adjudicating in rent-to-rent dispute with agency
This post has been taken down as the case is still in progress. It will be reported when a final adjudication is given by TPO.
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The Ombudsman Files
The Ombudsman Files – Failure to disclose non-standard construction leads to compensation
The Property Ombudsman, Lesley Horton adjudicates on a case where a buyer sought to claim back his survey fee from an agent who hadn't told the whole story.
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Auctions
Auctions generate four times more complaints
Consumers are being caught out by unclear auction processes and unexpected fees, warns Chief Property Ombudsman, Lesley Horton.
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The Ombudsman Files
The Ombudsman Files – Holding deposit dispute after undisclosed material information
The Property Ombudsman investigates a case where tenants withdrew from an application and argued that their deposit should be returned.
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The Ombudsman Files
The Ombudsman Files – The case of the missing rent transfers
A landlord escalated a case of a letting agent consistently failing to forward rent transfers to The Property Ombudsman.
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Regulation & Law
Two property firms expelled by TPO for “failure” to pay compensation awards
The Property Ombudsman says the non-payment of compensation awards is rare for its members, with 99% compliance rate.
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Regulation & Law
Ombudsman responds to conditional selling scandal with new guidance
Lesley Horton at The Property Ombudsman says estate agents caught pressurising buyers to use their in-house services breach the code of practice.
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