The Property Ombudsman (TPO) Katrine Sporle, reviewed a complaint from buyers about the information in the local authority search, which, they believed, contained misleading information about the proximity of a proposed high-speed…

A tenant who was a serial late-payer, caused a complaint from the guarantor over the lack of communication about rental arrears. Katrine Sporle, The Property Ombudsman, discovered that the issue had arisen…

Seven estate and letting agents have been expelled from membership of The Property Ombudsman (TPO) after failing to comply with parts of the TPO Codes of Practice.

Tenants said they had felt vulnerable when a contractor entered their home without their knowledge or agreement. Katrine Sporle, The Property Ombudsman, discovered that the same issue had arisen a few years…

The agent had ‘inadequate redress membership’ with The Property Ombudsman.

Vendor is awarded £700 in compensation after Williams' Way is criticised for 'lack of diligence' when checking buyers' finances.

"Landlords complained that the agent used a deposit as rental payment. Further rent payments were missed and eventually the landlords won a possession order. However, says Katrine Sporle, The Property Ombudsman, they…

A tenant was unhappy about various matters, primarily that the agent ‘lied’ about the nightclubs near the property...

The Property Ombudsman has clarified it guidance to stop agents carrying on with sales despite knowing they did not initiate introduction.

"A landlord, who wanted to sell his rental property, complained to The Property Ombudsman about two issues: the estate agent’s viewing arrangements and their financial evaluation of the buyer, reports Katrine Sporle,…