The Property Ombudsman Katrine Sporle reviews a complaint about an agent who let a property to someone other than the referenced tenant.

Warning comes after elderly couple put down £2,000 to reserve a house within a retirement development but lost their 'ideal home' after struggling to sell their old home within the 21-day deadline.

Katrine Sporle of The Property Ombudsman (TPO) reviews a case of marketing without the seller’s consent.

The Property Ombudsman, Katrine Sporle, reviews a case brought by a landlord concerning an agent’s casual management of a tenant’s application.

TPO says nearly a fifth of the complaints it handled last year were customers who said their estate agents had discriminated against them.

In this case, The Property Ombudsman (TPO) Katrine Sporle, was asked to review a complaint from buyers concerning the misrepresentation of a group of properties.

The Property Ombudsman (TPO) Katrine Sporle, received a complaint over the condition of the property, the rent paid and the handling of the complaint.

Katrine Sporle talks to The Negotiator about the reasons she is leaving the redress scheme and her hopes for the the new Ombudsman who takes her place.