The Ombudsman Files
Cases reviewed and adjudicated by Lesley Horton of The Property Ombudsman Scheme (TPOS), highlighting issues of best practice for agents.
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The Ombudsman Files – Dual agency fees drama
Sellers made a complaint to The Property Ombudsman against an estate agent with whom they had signed a sole selling rights agreement. Rebecca Marsh explains.
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Questionable practices lead to £11,000 award
A buyer calls in The Ombudsman over material information, or lack of it when an estate agent fails to mention a care home – and a conflict of interest.
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When rent arrears are just the tip of the iceberg…
A tenant falling into arrears was just the beginning of a dispute between a letting agent and a landlord, who sought redress through The Property Ombudsman, Rebecca Marsh.
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The Ombudsman Files – A high price for an early exit
The Property Ombudsman, Rebecca Marsh, reviews a case where an agent gave the early termination fee to the landlord instead of the tenant.
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‘No refunds’ – a request to repay a reservation fee is denied
The Property Ombudsman, Rebecca Marsh, adjudicates on a dispute over a reservation fee for a house at auction.
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Who earned the commission?
The Property Ombudsman, Rebecca Marsh, settles a case between two agents claiming commission on a sale.
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Who pays the lawyers?
Rebecca Marsh, The Property Ombudsman, deliberates on a case between leaseholders and an estate and management company over a dispute over residents’ voting rights.
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F or G – it’s flipping cold!
The Property Ombudsman, Rebecca Marsh investigates a tenant’s complaint against a letting agent, regarding EPC rating of a property.
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Pressure selling dispute
The Property Ombudsman, Rebecca Marsh decides whether a quick-sale agent was behaving as fairly as the code requires.
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No deposit? No thanks…
Rebecca Marsh adjudicates on a case where a ‘No Deposit Option’ wasn’t considered the best option for a landlord, when a tenancy went bad.
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