The Ombudsman Files
Cases reviewed and adjudicated by Lesley Horton of The Property Ombudsman Scheme (TPOS), highlighting issues of best practice for agents.
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When is a deposit not a deposit?
When it’s not cash... possibly. The Property Ombudsman, Rebecca Marsh sorts out a dispute over an alternative deposit product.
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Putting a mess right
Rebecca Marsh, The Property Ombudsman reviews the case of tenants’ complaints about a letting agent and a scruffy property.
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Half the story
Rebecca Marsh, The Property Ombudsman, examines a case where an agent failed to disclose full details of a property, regarding tenure and probate.
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Terms and conditions of a deposit
Rebecca Marsh of The Property Ombudsman Scheme settles the case of a pre-contract deposit with rather loose strings attached.
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Hidden roads a search didn’t find
Should the fact that a road was part of a front garden been more clearly highlighted in a sellers’ search? The Property Ombudsman, Rebecca Marsh decides.
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The agent’s agent
Was it freehold or leasehold and who were the buyers dealing with anyway? The Property Ombudsman Rebecca Marsh, unpicks a tangled web.
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Rising damp
The Property Ombudsman, Rebecca Marsh, reviews a complaint about an agent’s surveyor’s work.
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The list
The Property Ombudsman, Rebecca Marsh considers a litany of complaints against a managing agent by the leaseholder. Who’d manage a new-build?!
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Money, money, money
Rebecca Marsh, The Property Ombudsman, decides a case where an agent goes into liquidation having taken money for repairs and maintenance, rent and the deposit.
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And shut the door behind you…
Some clients need to be treated with special care, says Rebecca Marsh. So mind your language and don’t press Send until you’ve checked who it’s going to...
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