The Ombudsman Files
Cases reviewed and adjudicated by Lesley Horton of The Property Ombudsman Scheme (TPOS), highlighting issues of best practice for agents.
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The Ombudsman Files – Vendor charged by two agents for property sale
The Property Ombudsman investigates a case where there is confusion over dual fees after a husband and wife viewed a property with different agents before buying.
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The Ombudsman Files – Agent ignores communication over refund
Interim Property Ombudsman, Lesley Horton, reviews a case where an agent stopped communicating with a buyer regarding the refund of a reservation fee.
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The Ombudsman Files – Reckless tenant referencing leaves landlord fuming
Rebecca Marsh examines the case of an agent's failure to disclose the results of referencing, which led to unpaid rent and a landlord claim.
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The Ombudsman Files – Short-term tenancy turns cold
Ombudsman, Rebecca Marsh, discusses a case where there was no heating or hot water from day one of the tenancy, among other issues.
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The Ombudsman Files – Ignored repairs and poor complaint handling
A case involving a landlord in dispute with a letting agent regarding repairs and gas safety checks is explained by Rebecca Marsh.
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The Ombudsman Files – Pills and syringes left in unlet flat
Ombudsman, Rebecca Marsh, details a case where short-term tenants claimed that a flat let to them was uninhabitable and not inspected before they moved in.
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The Ombudsman Files – £15k pay out for letting agent failure
A landlord lodged a complaint with The Property Ombudsman alleging that a letting agent made mistakes at various points from the start. Ombudsman Rebecca Marsh decides the case.
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The Ombudsman Files – Dual agency fees drama
Sellers made a complaint to The Property Ombudsman against an estate agent with whom they had signed a sole selling rights agreement. Rebecca Marsh explains.
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Questionable practices lead to £11,000 award
A buyer calls in The Ombudsman over material information, or lack of it when an estate agent fails to mention a care home – and a conflict of interest.
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When rent arrears are just the tip of the iceberg…
A tenant falling into arrears was just the beginning of a dispute between a letting agent and a landlord, who sought redress through The Property Ombudsman, Rebecca Marsh.
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