Customer service rating celebration

Gascoigne Halman, is celebrating after been named the one of the highest-ranking businesses for customer service by review platform, Feefo.

The estate agency, which has 23 offices across Cheshire, South Manchester and the High Peak, uses Feefo’s online platform specifically for customer feedback on its mortgage services.

The firm has won the Feefo Gold Trusted Service Award 2023, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience. The company is also one of just 32 businesses to receive a Feefo Exceptional Service Badge, recognising its dedication to providing outstanding customer service.

Scott Burney, Mortgage Services Sales Director at Gascoigne Halman commented: “We are delighted to have received not one but two Feefo awards in recognition of our commitment to customer experience. Knowing we are getting it right through the reviews we receive on Feefo is hugely rewarding and we enjoy reading every review from our wonderful clients.

“Committing to a mortgage is not just a financial decision, it is often a very personal one for customers and that requires a sensitive combination of professional expertise, emotional intelligence and interpersonal skills. As such, our mortgage team is incredibly customer centric and focussed on providing exceptional service whatever the enquiry. Whether it’s supporting people with a move up the property ladder or helping local homeowners find the best re-mortgage deals, we take time to understand individual requirements so we can provide the right advice.”