Home » News » Agencies & People » Consumers warned by The Property Ombudsman over Bucks agency’s conduct
Agencies & People

Consumers warned by The Property Ombudsman over Bucks agency’s conduct

Purfect Properties Solutions failed to provide information or give assurances on future compliance.

Nigel Lewis

A Buckinghamshire sales and letting agency has run into trouble with The Property Ombudsman (TPO) again after it failed to provide information or a written assurance following a recent complaint to TPO by several of its landlords.

This is the second time The Property Ombudsman has had to intervene over complaints about Purfect Property Solutions, which in the past has traded as Purfect Properties(UK) Ltd. That company is now dissolved.

Details for both companies include the same address on Temple Street in Aylesbury (pictured) and have one common director, Derek Hall.

The most recent issue that TPO dealt with began when landlord clients of Purfect Properties Solutions approached TPO after they were unable to resolve a dispute with the company, details of which have not been revealed.

The dispute was resolved in their favour and the award paid, but the case was referred to TPO’s Disciplinary & Standards Committee over the company’s conduct during the case.

A warning has now been issued that will last for a year. TPO says this is because the agency “failed to provide information as the Ombudsman had directed or any written assurance that the agency would in future co-operate with the Ombudsman and comply in full with the Ombudsman’s decisions”, TPO says.

Consumer warned

“The agent’s website suggests the agency is actively trading and advertising properties for sale and to rent. Consumers are hereby warned about the firm’s conduct as a result of their failure to comply with the Ombudsman’s instructions outlined above.”

In a similar case during 2011 Purfect Properties(UK) Ltd was expelled from TPO after failing to comply with the ombudsman’s procedures and failing to respond to complaints from customers made to the ombudsman.

At the time Derek Hall told The Bucks Herald that a new company, Purfect Properties Solutions Limited, had been formed which “was a completely separate entity”.

But an ombudsman spokesperson at the time told the paper that the new company had also had its membership revoked as the ombudsman “considered it to be the same company”.

Purfect Properties Solutions Limited regained membership of TPO after being readmitted following its 2011 expulsion.



July 21, 2017

What's your opinion?

Please note: This is a site for professional discussion. Comments will carry your full name and company.

This site uses Akismet to reduce spam. Learn how your comment data is processed.