The agent had ‘inadequate redress membership’ with The Property Ombudsman.

Extra workload created by surge in enquiries from members of public may lead to higher fees, the ombudsman has warned.

"Landlords complained that the agent used a deposit as rental payment. Further rent payments were missed and eventually the landlords won a possession order. However, says Katrine Sporle, The Property Ombudsman, they…

A tenant was unhappy about various matters, primarily that the agent ‘lied’ about the nightclubs near the property...

The Property Ombudsman has clarified it guidance to stop agents carrying on with sales despite knowing they did not initiate introduction.

"A landlord, who wanted to sell his rental property, complained to The Property Ombudsman about two issues: the estate agent’s viewing arrangements and their financial evaluation of the buyer, reports Katrine Sporle,…

The whereabouts of missing estate agent Lee Clarke have been revealed after an associate told The Negotiator that he has returned to his home town of Windsor and is now living with…

"A landlord was concerned about the referencing of one particular tenant. He believed that the application was likely to be fraudulent and sought compensation from the agent, reports Katrine Sporle, The Property…

The Property Ombudsman (TPO) has announced that it is now approved by the RICS to provide Alternative Dispute Resolution (ADR) on all surveying services provided to consumers.

Lee Clarke runs Berkshire Estate Agents which owes local landlords and tenants thousands of pounds in deposits and rent.