TPO policy lead Peter Habert tells meeting that new rules for estate agents, auctioneers and property guardians has been well received.
Read MoreThe case of the leaky loo
When a water bill for £1500 landed on a tenant’s doormat, trouble began. The Property Ombudsman, Rebecca Marsh, adjudicates.
Read MoreWhen is an HMO not an HMO?
...when it hasn’t got a licence. The Property Ombudsman, Katrine Sporle, adjudicates on a case of inaccurate property description.
Read MoreA new perspective
Meet Rebecca Marsh, the industry’s new Property Ombudsman. Fresh into her new role, The Negotiator presses her on the key issues that face the industry and TPO.
Read MoreBIG QUESTION: Does the new industry ombudsman have any property experience?
Rebecca Marsh says her last job and personal experience are more than enough to arm her with the knowledge to do the role.
Read MoreLooking back and moving forward
Property Ombudsman, Katrine Sporle looks back at how the property redress sector has changed during her five-year term and what she believes the future looks like for agents and her successor, Rebecca…
Read MoreRent guarantee agency kicked out of TPO over £6,374 unpaid award
Case highlights the problems for landlords, agents and tenants when rent guarantee contracts go wrong.
Read MoreNew conveyancing platform to help agents earn income, ‘not referral fees’
WeComplete says its business model pays agents directly to onboard clients instead of providing referral fees, ahead of a potential ban.
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