Some clients need to be treated with special care, says Rebecca Marsh. So mind your language and don’t press Send until you’ve checked who it’s going to...

Lesley Horton has been appointed Deputy Ombudsman to work alongside Rebecca Marsh at The Property Ombudsman. .

The estate was not finished to a satisfactory standard and there were snagging issues.

Legra Homes Ltd in Southend, Essex fails to pay back fee to potential buyer after closing down, but sole director has now co-founded another company in the area.

Calculating the value of land is never easy and an agent needs to be sure they’ve done their best, says The Property Ombudsman, Rebecca Marsh.

Estate agency chain alters its paperwork after landlord wins compensation over 'misleading' wording called out by TPO and Trading Standards.

Homeppl chief says new tech can spot fake banking paperwork and spot multiple fraud attempts by a single criminal across its referencing network.

If the property has been a holiday let, surely it’s ok to market it as such? Rebecca Marsh, The Property Ombudsman answers the question.