Lettings industry figure and former ARLA president Peter Savage, who is now Zero Deposit's spokesman, says sector should face greater regulation.

The Property Ombudsman (TPO) Katrine Sporle, reviewed a complaint from buyers about the information in the local authority search, which, they believed, contained misleading information about the proximity of a proposed high-speed…

A tenant who was a serial late-payer, caused a complaint from the guarantor over the lack of communication about rental arrears. Katrine Sporle, The Property Ombudsman, discovered that the issue had arisen…

Seven estate and letting agents have been expelled from membership of The Property Ombudsman (TPO) after failing to comply with parts of the TPO Codes of Practice.

Tenants said they had felt vulnerable when a contractor entered their home without their knowledge or agreement. Katrine Sporle, The Property Ombudsman, discovered that the same issue had arisen a few years…

The agent had ‘inadequate redress membership’ with The Property Ombudsman.

Extra workload created by surge in enquiries from members of public may lead to higher fees, the ombudsman has warned.

"Landlords complained that the agent used a deposit as rental payment. Further rent payments were missed and eventually the landlords won a possession order. However, says Katrine Sporle, The Property Ombudsman, they…

A tenant was unhappy about various matters, primarily that the agent ‘lied’ about the nightclubs near the property...

The Property Ombudsman has clarified it guidance to stop agents carrying on with sales despite knowing they did not initiate introduction.