Ivory & Hatton still has a swish website but all other signs of business activity are missing including a working telephone number.

Resolver, which processes nearly 900,000 disputes across multiple business sectors including property, will publish report later this year.

Ombudsman reveals seven agents almost all of which have ceased trading including one which is now being probed by The Insolvency Service.

Leading West Country agents agrees to make mandatory fees and 'plus VAT' clearer to potential customers.

Should an agent have mentioned that the house being sold had a timber-frame structure? The Property Ombudsman Rebecca Marsh considered the question.

The Property Ombudsman, Rebecca Marsh, addresses a complaint about an agent deducting money from the rent to cover the costs of Covid.

Agents in Slough, Leicester and Wales are kicked off the scheme and are no longer able to trade without redress, although two appear to have 'phoenixed' under new names.

London agency Brian Cox is unhappy after being told to return an £8,000 fee even though competitor could not prove it had passed on offer.