The Property Ombudsman Katrine Sporle reviews a complaint about an agent who let a property to someone other than the referenced tenant.

Agents who have left the portal are unhappy that they were initially excluded from the virtual gathering, and that's its hosted on the portal at all.

Marsh is a career industry redress expert including 17 years spent overseeing nuclear, police, health and legal sectors before landing the property job.

Warning comes after elderly couple put down £2,000 to reserve a house within a retirement development but lost their 'ideal home' after struggling to sell their old home within the 21-day deadline.

Katrine Sporle of The Property Ombudsman (TPO) reviews a case of marketing without the seller’s consent.

Ombudsman says sales and lettings should not progress without physical viewings and that if customers insist, a copy of the virtual viewing must be kept.

The Property Ombudsman, Katrine Sporle, reviews a case brought by a landlord concerning an agent’s casual management of a tenant’s application.

TPO says nearly a fifth of the complaints it handled last year were customers who said their estate agents had discriminated against them.