The Property Ombudsman, Katrine Sporle, reviews a case brought by a landlord concerning an agent’s casual management of a tenant’s application.

TPO says nearly a fifth of the complaints it handled last year were customers who said their estate agents had discriminated against them.

In this case, The Property Ombudsman (TPO) Katrine Sporle, was asked to review a complaint from buyers concerning the misrepresentation of a group of properties.

Landlord says she is disappointed that light industry regulation means agents who fail in their responsibilities or break the law are allowed to continue trading unchecked.

The Property Ombudsman (TPO) Katrine Sporle, received a complaint over the condition of the property, the rent paid and the handling of the complaint.

Katrine Sporle talks to The Negotiator about the reasons she is leaving the redress scheme and her hopes for the the new Ombudsman who takes her place.

Complaint The tenant said that, when agreeing the let, he queried parking arrangements with the agent who said he would have use of the driveway. At the tenant’s request, this was noted…

In this case, The Property Ombudsman (TPO) Katrine Sporle was asked to review a complaint from buyers concerning two issues with a property: access and attic bedrooms.