Agency's CEO is delighted by customer service gong given to his company a week after its Canadian arm was caught paying for positive online reviews.

Agent review sites have become part and parcel of the agency business. You can live by them and die by them, says Andrea Kirkby. But what can you do about them?

Best Agent claims 76 suppliers including nine CRM platform are to attend its technical conference in Bicester on Wednesday.

You want to understand what your customers want/need/expect but what is the best way to do that? Nelly Berova presents seven ways to collect testimonials from happy clients.

Feefo, the reviews and customer insights technology company is partnering with the Federation of Independent Agents...

With the rise of online agents, digital has become the marketing strategy of choice for most estate agents, says Nelly Berova, so just how important are your online reviews?