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Tag Archives: Katrine Sporle

Policing property

Joanne Christie
Angry clients with agent image

Agents do suffer criticism and in some cases it may be justified. But the industry does self-police more effectively than some believe, as Joanne Christie found out.

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Understanding the terms of an agency agreement

Katrine Sporle
Property buyers image

"Having signed a 16-week sole agency agreement, a sale was agreed but fell through and the sellers' niece bought the property. The agency charged the sellers the full commission. Unacceptable, says Katrine…

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Lack of information on file

Katrine Sporle
Letter writing image

"If a vendor withdraws from a sale and the agent remarkets the property, the agent should, of course, advise the potential buyer – in writing!” says Katrine Sporle, The Property Ombudsman.

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Damage limitation

Katrine Sporle
Water leak image

While water from a leak flowed, driving the leaseholder potty, communication with the managing agent barely trickled,” says Katrine Sporle, The Property Ombudsman.

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Right to refund

Katrine Sporle
Calculating the cost image

"A buyer paid a reservation deposit and a buyer’s premium but the sale did not go ahead, so should the agent repay the fees? Katrine Sporle, The Property Ombudsman supported the claim…

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How long should it take to fix a window?

Katrine Sporle
Window cleaner image

"Was a damaged window frame the result of poor maintenance or was the window cleaning contractor being framed?" asks Katrine Sporle, The Property Ombudsman.

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