ombudsman
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The Ombudsman Files
The Ombudsman Files – Deposit registration failure leads to landlord compensation
A case concerning a dispute between a landlord and letting agent over the handling of a tenancy deposit results in huge compensation pay out.
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Regulation & Law
Time to sort out the ‘material information’ mess urges TPO
Ombudsman Lesley Horton says Government reforms announced this week must finally clarify what info vendors and agents need to provide prior to an offer being made.
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The Ombudsman Files
The Ombudsman Files – International students let down by letting agents
Ombudsman Lesley Horton investigates why a pair of international students weren't able to move into planned accommodation due to its poor condition.
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Housing Market
Renters’ Reform Bill: Industry reaction
No-fault evictions will be abolished and tenants will allowed to have pets with a new landlords ombudsman appointed to provide quick resolutions to disputes.
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Latest property news
Section 21 WILL be abolished as Renters’ Reform Bill finally published
Government introduces landmark reforms to deliver fairer Private Rented Sector for tenants and landlords who will be able to recover their properties more easily from anti-social tenants.
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Latest property news
Buying agent slams TPO as ‘fat and lazy’ and signs up to competitor
Outspoken buying agent, Henry Pryor, has switched redress schemes, joining the PRS with a parting diatribe against The Property Ombudsman scheme.
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Regulation & Law
Landlord wins £900 compensation from agent in rent guarantee dispute
Essex-based agent Anistenhomes is ordered to pay a landlord over failings in its service under a rent guarantee deal.
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Features
Half the story
Rebecca Marsh, The Property Ombudsman, examines a case where an agent failed to disclose full details of a property, regarding tenure and probate.
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Latest property news
LAUNCH: New regulations and ombudsman covering new homes sales
New ombudsman is designed, among other aims, to prevent agents or developers employing 'pressure sales' tactics when selling new homes.
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Resources
And shut the door behind you…
Some clients need to be treated with special care, says Rebecca Marsh. So mind your language and don’t press Send until you’ve checked who it’s going to...
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