ombudsman
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Features
Half the story
Rebecca Marsh, The Property Ombudsman, examines a case where an agent failed to disclose full details of a property, regarding tenure and probate.
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Latest property news
LAUNCH: New regulations and ombudsman covering new homes sales
New ombudsman is designed, among other aims, to prevent agents or developers employing 'pressure sales' tactics when selling new homes.
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Resources
And shut the door behind you…
Some clients need to be treated with special care, says Rebecca Marsh. So mind your language and don’t press Send until you’ve checked who it’s going to...
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Resources
It’s nice to share
But it also can make for complications when a student sharer asks for the return of a deposit, as The Property Ombudsman, Rebecca Marsh explains.
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Resources
Criminal negligence
The Property Ombudsman, Rebecca Marsh reviews the case of an agent who failed to weed out some very dodgy tenants.
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Features
When is an HMO not an HMO?
...when it hasn’t got a licence. The Property Ombudsman, Katrine Sporle, adjudicates on a case of inaccurate property description.
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Features
Where’s my deposit?
Katrine Sporle, The Property Ombudsman, adjudicates on a case of the non-return of an ‘unprotected’ deposit.
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Latest property news
Six agencies expelled from The Property Ombudsman
Gerry Fitzjohn, TPO Chairman, warns that expelled agents can be banned from carrying out agency business.
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Features
Policing property
Agents do suffer criticism and in some cases it may be justified. But the industry does self-police more effectively than some believe, as Joanne Christie found out.
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Latest property news
TPO pushes back against government plans for whole-sector ombudsman
The Property Ombudsman believes the industry should have separate redress schemes for the social and private halves.
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