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Tag Archives: ombudsman

Is the customer always right?

Joanne Christie
Agent not wrong image

Redress schemes exist to safeguard consumer rights, but, says Joanne Christie, the agent is not, you’ll be pleased to hear, always in the wrong.

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Selling retirement property

Katrine Sporle, The Property Ombudsman
Retirement property image

Take great care when selling retirement property, to avoid accusations of neglect, says Katrine Sporle, The Property Ombudsman.

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Student lets can be a minefield, tread carefully

Jane Erskine, Casework Director, The Property Ombudsman
Student lets minefield image

All letting agents will want to ensure that, when instructed by a landlord, they comply with the applicable legal requirements and the obligations set out in the TPO Code of Practice. However…

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The definition of Redress

The Negotiator

Do you ever feel like the world is ganging up on you? Sales and letting agents are the whipping-boy of the property industry, they have to belong to an approved redress scheme…

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