redress
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Rebecca Marsh
When rent arrears are just the tip of the iceberg…
A tenant falling into arrears was just the beginning of a dispute between a letting agent and a landlord, who sought redress through The Property Ombudsman, Rebecca Marsh.
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Resources
The Ombudsman Files – A high price for an early exit
The Property Ombudsman, Rebecca Marsh, reviews a case where an agent gave the early termination fee to the landlord instead of the tenant.
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Rebecca Marsh
To be let, or not to be let?
If the property has been a holiday let, surely it’s ok to market it as such? Rebecca Marsh, The Property Ombudsman answers the question.
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Latest property news
Lettings drive 77% of all complaints about estate agents, says PRS
Redress scheme also says its membership has increased by 50% over the past 12 months, as more and more agents joined Brexit despite the fees ban and other industry headwinds.
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Features
Misinformation, infestation and compensation
The Property Ombudsman (TPO) Katrine Sporle, was asked by potential buyers to review a case concerning the marketing of a property.
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Latest property news
Redress scheme issues £3000 fine and a warning for estate and letting agents
Tribunal penalises letting agency for having inadequate cover for the full extent of its operation.
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Latest property news
Agent fined £3k after a tenacious Local Authority wins case
The agent had ‘inadequate redress membership’ with The Property Ombudsman.
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Latest property news
TPO welcomes surveyors as members
The Property Ombudsman (TPO) has announced that it is now approved by the RICS to provide Alternative Dispute Resolution (ADR) on all surveying services provided to consumers.
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Features
Policing property
Agents do suffer criticism and in some cases it may be justified. But the industry does self-police more effectively than some believe, as Joanne Christie found out.
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Latest property news
Government starts consultation on single housing ombudsman for whole sector
The government is to introduce a single ombudsman to cover the whole of the property industry including for the first time both new homes and rented property, and has announced a consultation. There are currently four different complaints bodies in housing and not all those operating within the industry must join them, a ‘gap’ that the government says it wants to close. The private treaty and lettings sectors have three ombudsman – although one of the recently said it was withdrawing from the market – plus there’s an additional ombudsman for the social housing sector. But private landlords are not currently compelled by law to join a redress scheme or be accountable to an ombudsman. Eight weeks The proposed initiative kicks off with an eight-week consultation which the Ministry of Housing, Communities and Local Government (MHCLG) says will help “shape a simpler and better complaints system” and that in future disputes will be “resolved faster” and homebuyers and tenants will be able to access compensation. The MHCLG consultation will look at various aspects of the property market including whether or not a ‘whole industry’ ombudsman is really needed, but also look at whether builders should be included in the scheme; how…
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