Agents do suffer criticism and in some cases it may be justified. But the industry does self-police more effectively than some believe, as Joanne Christie found out.

The government is to introduce a single ombudsman to cover the whole of the property industry including for the first time both new homes and rented property, and has announced a consultation.…

Redress schemes exist to safeguard consumer rights, but, says Joanne Christie, the agent is not, you’ll be pleased to hear, always in the wrong.

Carter Stones Limited of 1A Connaught Road, Ilford, IG1 1RL has been expelled from the Property Redress Scheme...

Do you ever feel like the world is ganging up on you? Sales and letting agents are the whipping-boy of the property industry, they have to belong to an approved redress scheme…