The sales progression process has long been a source of frustration for estate agents. Delays, lack of communication, outdated conveyancing procedures and endless chasing often stand in the way of smooth transactions and completions leading to anxiety for buyers and sellers and lost time for agents. 

At Rello, we understand these pain points well and are reimagining sales progression by combining professional sales progressors with cutting-edge technology. 

We’re here to streamline the home-buying experience for all parties and make every step transparent, faster, and easier.

Common Pain Points – and How Rello Solves Them

Estate agents often face challenges in keeping clients updated, managing numerous stakeholders, and coordinating complex chains. Here are a few common pain points we see in the industry.

1. The time-consuming task of chasing updates – Tracking down updates can feel like a never-ending cycle. Between solicitors, buyers, sellers, and third parties, getting answers can become a full-time job. Rello takes the hassle off agents’ shoulders by combining our professional sales progressors with our revolutionary software. We do the chasing, and keep track of all updates across the entire chain in a single dashboard, giving you the freedom to focus on selling homes.

2. Lack of chain visibility – With so many moving parts, it can be hard to know where everyone stands in the chain and where the actual bottlenecks are. Rello’s colour-coded platform provides agents and their clients with complete and simple visibility of the chain’s progress 24/7, reducing misunderstandings and enabling agents to make proactive decisions to ensure a swift exchange of contracts.

3. Client anxiety and satisfaction – Prolonged uncertainty can leave clients frustrated and even consider pulling out of the chain. With real-time updates, Rello reduces client anxiety, minimises delays, and decreases the volume of inbound calls and emails. This helps agents build trust, provide clarity, and earn five-star Google reviews and referrals from satisfied clients.

At Rello, we’ve helped businesses like Adre Properties streamline their process, and the results speak for themselves.

“With Rello’s solicitors, we’ve dramatically improved exchange and completion times over those previously achieved with a variety of local solicitors. We now expect to complete within three months, and some have gone through in as few as six weeks! This means there’s much less time for things to go wrong or clients to change their minds or for chains to fall apart. Our vendors and buyers are happy, and our cash flow has improved too. Rello is a win-win solution!” Samantha Troy, Owner of Adre Properties.

This demonstrates how Rello not only accelerates sales progression but also reduces risks, improves client satisfaction, and boosts business efficiency. 

Transforming sales progression

Rello is built on the idea that exceptional people supported by cutting-edge software can make a profound difference to the UK property market. Here’s how we’re changing the game for estate agents across the UK.

1. Results-driven chain chasing – We offer a no-win, no-fee guarantee, so our dedicated team of sales progressors is just as focused on closing the chain as you are. We understand the importance of timely follow-ups. With proactive communication, our team monitors the chain at every step, quickly addressing issues before they turn into delays or cancellations.
2. 24/7 real-time visibility – Rello’s platform provides 24/7, colour-coded updates on each transaction’s status. Buyers and sellers view progress anytime, easing their worries and reducing the need for agents to give constant updates. It even predicts exchange and completion dates!
3. Impactful results for estate agents – Agents using Rello have reported exceptional results, cutting their sales progression time by an average of 29 days. This means faster commission payments and happier clients. By removing bottlenecks, our platform allows agents to focus on what they do best: selling homes and increasing their revenue.

Rello is for estate agents looking to move beyond traditional sales progression. Rello offers a modern solution designed with you and your clients in mind. With Rello, you’re not just managing sales progression – you’re mastering it.