London’s largest independent estate agent is reopening its 70 offices with comprehensive safeguarding rules in place to give staff and customers confidence.
Dexters offices will now only be open to the public by appointment, and visiting customers will have to wear gloves and face coverings – supplied by branches if necessary. All offices have antibacterial hand washing facilities along with wipes/gels and a daily cleaning regime.
Staff will be sitting two metres apart and will get their temperature and health checked by the office manager; they’ll also question both householders and buyer and tenant visitors about their health, and will veto property visits if staff are unsure about anyone’s status.
During viewings, properties for sale or rent will be unoccupied with the sales agent standing at a discreet distance; all doors will be open and lights switched on beforehand, so that prospective buyers aren’t tempted to touch anything, with windows left open.
Agents will be wearing gloves and face coverings. House keys, along with staff cars and bicycles, will get a regular clean.
Chairman Jeff Doble (left) hopes both customers and staff can be confident about their well-being.
“We have put in place industry-leading, detailed guides for sellers and buyers, landlords and tenants which will reassure all of our customers,” he says. “We are absolutely certain we can operate responsibly and safely from each of our local offices.
“We are also limiting public access to our offices and encouraging much more telephone and video contact.”
Dexters believes the market in London will soon pick up. Says Doble: “We currently have some 80,000 people looking for a London home, both from the UK and from around the world. We expect the London market to be very busy right through the summer and beyond as there is a vast amount of pent-up property demand in the capital.”