Regulation & Law
Longer-read articles looking at national legislation and local regulation and the application of law to the residential property industry.
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Learning the RoPA
When it eventually comes, RoPA will demand training, but it’s not just about box-ticking, it’s about doing the job better…
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The Grenfell leasehold legacy
Over two years on, the shockwaves of the Grenfell Tower disaster are being felt throughout the residential property industry, as…
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A new perspective
Meet Rebecca Marsh, the industry’s new Property Ombudsman. Fresh into her new role, The Negotiator presses her on the key…
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When is an HMO not an HMO?
...when it hasn’t got a licence. The Property Ombudsman, Katrine Sporle, adjudicates on a case of inaccurate property description.
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Where’s my deposit?
Katrine Sporle, The Property Ombudsman, adjudicates on a case of the non-return of an ‘unprotected’ deposit.
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Looking back and moving forward
Property Ombudsman, Katrine Sporle looks back at how the property redress sector has changed during her five-year term and what…
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No to ‘No DSS’
If you view potential tenants who are on benefits as unwelcome or unwanted, think again says Frances Burkinshaw.
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The sign, the wait and the wardrobe
Katrine Sporle of The Property Ombudsman reviews two cases of agents who, their clients alleged, let them down, during selling…
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Tenants working from home? Then check the contract!
With home working looking like it’s here to stay, Frances Burkinshaw points out that in some cases, this new norm…
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