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Agencies & People

John Hards completes Countrywide’s transition to a ‘post tenant fee ban world’

One of the letting industry’s key figures and former Countrywide National Lettings Director leaves the company after rejoining in March 2018.

Sheila Manchester

Lettings guru John Hards, recipient of The Negotiator’s Lifetime Achievement Award in 2017 and industry stalwart at Countrywide plc for 25 years, has left the business after completing the company’s transition into a post tenant fee ban world.

The tenant fee ban was introduced on 1st June 2019 in England followed by 1st September 2019 in Wales.

John, previously National Lettings Director of Countrywide, re-joined the company in March 2018 and was charged with the task of leading the project to deliver a programme of services, products and training for the Group in line with the introduction of the tenant fee ban.

Better referencing

This, says Countrywide, included: enhanced colleague training with a focus on the new regulations; improved referencing; improved technology and the introduction of zero deposit for tenants.

The project, which ran from April 2018 to the end of September 2019, supports the introduction of the new legislation which prohibits landlords from charging their tenants fees.

“Having worked with ARLA and the Lettings Industry Council, John understood our business, our people and the new regulations,” said Paul Chapman, National Managing Director, Sales and Lettings.

“It was great to have him back on board working with the teams to really understand the ban, what it would mean to us and how we could introduce and embed the changes across all of our lettings businesses”.

“I thank John for all his hard work in delivering this complex project across our business. We wish him all the best for his new consultancy roles and will certainly be calling on his expertise to work with us again in the future.”

John added, “Countrywide is a great business to be part of. The people, the network and complementary products are unrivalled and I was delighted to be asked to return to lead such a large project. I look forward to working with them again on the next one.”


November 8, 2019

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