Property specialist Centrick has announced a restructure of its Midlands sales and lettings division as it aims to deliver higher service standards for home owners, tenants and landlords.

Five new roles have been created, covering offices in Birmingham, Solihull and Nottingham, to enable its teams to deliver streamlined services, promote innovation and improve customer satisfaction.

Birmingham-based Centrick’s group managing director Phil Johns said the continued growth of the ambitious company had led to the need for a restructure of the management of its branches. “We have grown our business year on year and what we found recently was that we had all the right ingredients of expertise and passion and experience, but some of those ingredients were in the wrong places. After a full internal review, we have decided to move to a fully fledged branch model, where all of the services we provide will sit within the governance of the branch managers.”

Of the five new roles within the business, four have been filled through internal promotion. They include Chris Whiley, group projects director, group sales and lettings, Stuart Macdiarmid, now area director, group sales, Katie Vassar, now area director, group lettings, and Shelley Wootton, now Solihull lettings manager. Sophie Harmer– Knight joins the company in the new role of lettings manager in Birmingham.

First opening its doors in 2005, the agency now has over 20,000 properties across the UK on its books and manages over £3 billion in client assets.

In another change, ex-Savills Hong Kong Director, Victor Chow, has joined the valuation team at the Nottingham office where he will support the team in providing property valuations for secured lending.