Moneypenny, the outsourced communications provider for the property sector, has appointed a new Head of IT Services. Mel Carlen is passionate about process, IT and data governance and an expert in the delivery of transformation projects that embrace technology, Mel has 20 years’ experience of customer experience and 17 years at Marks & Spencer.

Joanna Swash, Managing Director said, “We are delighted to welcome Mel to our team. We feel sure she will be a great asset to our business and has a fantastic range of experience which she will use to further improve the cutting-edge services we offer here at Moneypenny.”

Mel added, “I am thrilled to have joined the Moneypenny family and am very excited about my role, and getting to know the business better. I will be working closely with my team to further develop the amazing technologies and IT systems already in place here at Moneypenny.”