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Three conference keynotes: Brexit, bans and franchisees

Sheila Manchester summarises three of the keynote speeches made during last week's Negotiator Conference in central London.

The Negotiator

brexit

Three key events at this year’s Negotiator Conference were a panel debate featuring former UK ambassador to the EU Sir Ivan Rogers (above), ARLA chief executive David Cox and Glynis Frew, boss of franchised PLC Hunters. For those who couldn’t attend their slots at the conference, here’s our summary.

Brexit and beyond: Sir Ivan Rogers KCMG

It isn’t every day that we get to hear about major issues from arguably the most knowledgeable person in a field. But on this occasion we did from Sir Ivan, who is a former senior British civil servant and permanent Representative of the UK to the European Union from November 2013 until his resignation in January 2017.

Sir Ivan’s presentation to The Negotiator Conference was fascinating, an insider’s view of the comings and goings, arguments and battles, failures and battles within the EU.

He shared his views on what happened when, where and why; he brought sharp intakes of breath with some comments, smiles from short anecdotes and a feeling that we all now know significantly more about Brexit than the average man on the street.

Whether that will help us understand what is happening and what could happen is another matter altogether.

Bans: David Cox, CEO, ARLA/Propertymark

The lettings industry faces a major change in 2019 when almost all tenant fees are banned. Having built the once tiny private rented sector into a huge and very significant element of the property market, the challenges are many with this new legislation.

David took delegates through a full (and frankly, frightening) rundown of the impact and implications of this legislation. There is far more to the legislation than many will believe, with a complex and worrying raft of limits on permitted payments, holding deposits, enforcement and penalties.

Letting agencies who are not yet members of ARLA might take a closer look at becoming part of this increasingly important professional body.

Franchisees: Glynis Frew, CEO, Hunters

Glynis Frew took the helm at Hunters, a property business established in 1992 by Kevin Hollinrake and John Waterhouse and now with over 200 branches, 12 owned by the company, the rest being franchised. Glynis said that ‘winning matters’ and went on to show us how Hunters has achieved this including outperforming the market through a culture of independence – most branches are privately owned by individuals – and through customer service as well as a ‘no sale; no let; no fee’ approach.

She said this, with other successful processes, has helped create a business that welcomes, nurtures and celebrates its franchisees, developing its national network, helping business owners to build their own business while working together with fellow franchisees, for even more success.

 

 

December 3, 2018

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