Rightmove has launched a new webinar designed to help agents tackle fall-throughs.

Taking place on Thursday 23 July, the webinar will feature property expert and television presenter Phil Spencer (pictured) alongside John Reynolds, Co-Founder and Chief Operating Officer of transaction technology platform Coadjute.

The webinar will explore the causes of delays and failed transactions in the home-moving process, and discuss how greater collaboration, better information sharing and innovation can help create faster, more certain property transactions.

The session will also examine the role agents play in maintaining customer confidence when delays occur, particularly when many of the causes sit outside an agent’s direct control.

Fall-throughs remain one of the most frustrating parts of the journey for both agents and their customers.”

In addition to expert insights, the webinar will explore Rightmove research into the home-moving process, which found that communication can matter more than speed.

Agent selection

The portal’s research found that when asked which estate agent they would be more likely to recommend, 80% of movers chose an agent whose sale took longer than hoped but who kept them informed throughout the process.

In comparison, only 3% would recommend an agent whose sale completed quickly but left them in the dark.

Jason Charles, Head of Education at Rightmove, says: “While many of the causes of delays and fall-throughs sit outside an agent’s direct control, they play a critical role in keeping customers informed, maintaining confidence and helping transactions progress.

“Fall-throughs remain one of the most frustrating parts of the journey for both agents and their customers. By bringing together expert voices like Phil Spencer and John Reynolds, alongside real examples and consumer insight, we hope this webinar will give agents practical, achievable ways to improve the process.”

Agents can register to attend and submit questions in advance via the Rightmove Hub:  https://hub.rightmove.co.uk/webinar/reducing-fall-throughs-with-phil-spencer-and-john-reynolds/