InfoTrack has announced the launch of Enquiries – a tool designed to help law firms to speedily navigate their way through one of the most ‘frustrating and time-consuming’ aspects of the conveyancing process, according to the firm’s UK’s Head of Product, Louise Edwardes (main picture).

Significan reduction on 19-week average

She explains that, with the average residential property transaction now taking 19 weeks to complete, the enquiries stage is one of the biggest causes of delays in the conveyancing process.

In addition, a 2025 industry survey found that 57% of conveyancers felt the relevance of pre-contract enquiries had declined over the past year, while 66% said the volume of enquiries had increased, highlighting the need for faster and more focused enquiry handling.

The new service has been developed in close collaboration with conveyancers and will enable firms to generate more focused, Conveyancing Quality Scheme-aligned questions at speed, without the need to manually review each individual document.

Intelligent analysis

It can analyse data from Title Registers, TA forms, search results and LPE1s to suggest specific enquiries based on the information that’s unique to the file.

Each suggested question is mapped to Conveyancing Association protocols, cutting out often vague, excessive or non-compliant requests that slow transactions down and frustrate clients. Conveyancers can then review, tailor or remove any enquiry before sharing them with the other side.

By taking the heavy lifting out of reviewing documents and helping firms raise better questions from the outset more quickly, InfoTrack claims its Enquiries solution enables a smoother, less stressful process for conveyancers while helping reduce delays later in the transaction.

Being able to generate focused, relevant questions without trawling through every document is already saving our team hours each week.”

Toby Clench, Head of Conveyancing, Kidwells Solicitors, said: “InfoTrack’s Enquiries offering has been a breath of fresh air. Being able to generate focused, relevant questions without trawling through every document is already saving our team hours each week.

“Because it’s shaped by conveyancers, it actually reflects how we work day to day. The result is fewer delays, better conversations with the other side, and confidence across the team that we’re raising the right enquiries, right from the beginning.”

And Edwardes says: “As we mark 10 years of digital conveyancing, it’s fitting that we’re launching a solution shaped so closely by the conveyancers we’ve worked alongside. The enquiries process is one of the most frustrating and time-consuming parts of a property transaction.

“Enquiries has been built to enable firms to get off to the best possible start by generating relevant, best practice questions faster, while keeping the user firmly in control.”