Estate agency consultant Nathan Emerson has been appointed interim CEO following the shock departure of Tim Balcon last week.
Balcon’s departure is understood to be his own, and he is finishing off several projects for Propertymark before fully exiting.
But after several other departures from the organisation including ARLA boss David Cox and NAEA President Kirsty Finney, Emerson recognises that Propertymark needs stability, particularly after several industry figures questioned whether it’s fit for purpose any longer.
“It’s an honour to have been asked to do it and I appreciate there’s a lot of work to do just to steady the ship and appease some people externally,” he says. “But really there are no issues with the day-to-day running of Propertymark.
“A lot of it is down to communication and transparency and I’ve set myself three goals. To work on reputation, stability and results – those are the pillars I will be focussing on and the areas where Propertymark has suffered some damage, rightly or wrongly.”
Emerson says he recognises that the organisation’s reputation has taken a battering recently but that it’s difficult because – due to its focus on keeping in contact with civil servants and decision makers it has one hand tied behind its back.
“That’s why sometimes we cannot comment on things – because it could cause the membership and industry more harm if central government didn’t appreciate what we were saying and Propertymark was unable to influence decisions.
“This year that’s been crucial in helping members and non-members during Covid including gaining access to rates relief for estate agencies and keeping the housing market open, achievements that were down to Mark Hayward’s hard work, and yet you’ll still get people saying we’re not up to much for a £250 a year membership.”
Emerson has also said he is preparing the organisation for a long-term CEO and expects to be there until the time is right to find a permanent replacement. In the meantime he will be supported by another long-standing Propertymark figure, Nicky Heathcote (pictured), who is currently its interim Chair.
She says: “We are delighted that Nathan has agreed to undertake the role of Interim CEO. He is well known and highly respected within the industry and has always been results driven.
“His own experience places him in a strong position to build on the opportunities for the sector and answers the current call from members to have someone from within the industry.”
Read one of Nathan Emerson’s recent Negotiator columns.