Do you still get complaints despite your wonderful ‘bedside manner’? Maybe you’re just being too nice, says Nathan Emerson.

Propertymark looks to some like an organisation in need of organisation. Nigel Lewis speaks to its interim CEO, Nathan Emerson.

Trade organisation also wants to listen to its membership better and has set up a steering group to make this happen.

Former agent and experienced Propertymark insider Nathan Emerson is to steady the ship until a permanent replacement for Tim Balcon can be found.

Some are feeling the stress more than others and when someone stops talking, that’s a warning signal, says Nathan Emerson.

What are you getting your staff for Christmas – a new app? CRM even? Nathan ‘Santa’ Emerson says you should choose their new toys very carefully.

‘All for one and one for all!’ As a marketing slogan, says Nathan Emerson, that might be a little too much about ‘me’ and not about what we can do for you.

There isn’t much ‘peace in our time’ for busy agents in this extraordinary boom, but, says Nathan Emerson, you must still spend time on your clients.