That's the question readers have asked as Ewemove continues to take on operationally inexperienced franchisees in its bid to expand.

As we come out of the pandemic with an industry not only intact, but possibly stronger, we have a lot to be proud of, says Nathan Emerson.

Two new lobbyists have joined the team including a former estate agent from Gloucestershire, tasked with influencing government policy.

Chief Nathan Emerson says government guidance remains in place and that many vendors are still nervous about high numbers of viewings.

The initiative is to help budget buyers access ring-fenced affordable new-builds in local areas – but eventually these will spill into the resale market.

But is it a ‘false dawn’? Nathan Emerson reminds us all that the good times don’t last and you need to plan ahead.

Nathan Emerson recounts the story of an impromptu training session at an agency, which taught the staff to understand… their training!

Do you still get complaints despite your wonderful ‘bedside manner’? Maybe you’re just being too nice, says Nathan Emerson.