Emoov and Tepilo customers who have paid a fixed fee to sell their home but have yet to secure a sale will be offered a free service on Purplebricks, the company’s Group CEO Michael Bruce has announced.
He has also said those who chose eMoov’s deferred payment option but who have also not found a buyer could relist their properties with Purplebricks, again for free.
“We’re doing this to help these customers because we believe in doing the right thing,” he says “Purplebricks is a business built on solid foundations so we’re able to offer hope to these people.
“At Purplebricks we’re confident about the future. We’re growing. We’re increasing market share.”
Bruce hinted last week that Purplebricks might offer to help eMoov and Tepilo’s customers, saying he was sad the companies had gone into administration, and that he would “do what we can to help all of these customers and ensure they’re not out of pocket”.
Emoov CEO Russell Quirk has revealed that the two companies had approximately 2,000 unsold properties within its listings but has claimed that a “majority will be protected”.
He has also claimed that a minority had paid eMoov’s £895 upfront fees and that most had either offset their selling fee, opted to pay it after a sale or had paid via their credit card and therefore would have their payments refunded.
Former eMoov and Tepilo customers can call the Purplebricks hotline on 01926 356 659 from 8am on Wednesday 12 December, and have until 21 December 2018 to take advantage of the offer.