Two former John D Wood employees who set up a hybrid estate agency specialising in prime London property have claimed that high street branches are ‘dead’ and that the industry will eventually have to embrace more flexible working patterns.
They now claim that London vendors, buyers, landlords and tenants lead such busy and time-pressured lives that most are only available during the evenings or weekends.
“It therefore makes logical sense for agents to make themselves available at these times, rather than being chained to rigid traditional office hours,” says Crowley.
Consequently the traditional estate agency branch and it’s 8.30am to 6.30pm hours is no longer relevant to many potential clients, he claims.
“We believe there is no point in agents sitting around in dead high street offices all day when they could be providing a more pro-active, hands-on, efficient service at the times that suit their clients.”
Fellow co-founder Rollo Miles says this approach also has benefits for estate agency employees because allowing staff to work more autonomously and to their own targets makes them more motivated.
“These days, it’s increasingly recognised that it’s important for people to have a good work/life balance with the opportunity to take holidays and time off,” he says.
“In order to remain profitable and meet the changing needs of modern consumers, agents need to embrace the flexible working structures adopted by many other sectors.
“Providing a professional and expert service which isn’t constrained by a high street office or traditional working hours really is the future of estate agency in this country.”