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‘Virtual PA’ company responds to COVID-19 restrictions challenge

The call-answering platform Moneypenny is expanding to offer a host of other services to help agents cope as market activity returns with a vengeance this week.

Sheila Manchester


Moneypenny has launched ‘Client Services’, a dedicated service to help estate agents kick-start business as the property market reopens after the lockdown.

It has been designed to give agents greater organisational agility, efficiency and capacity as they strive to generate new listings, viewings and sales after the market freeze during the COVID-19 lockdown. Client Services offers portal lead handling, appointment booking, outbound calling and campaign management.

Moneypenny now has 80 dedicated receptionists who can diarise viewings, qualify inbound leads, warm-up databases and follow-up property marketing campaigns for agents across the country. Integration with leading CRM systems is expected to be added to the service very soon.

Joanna Swash, CEO of Moneypenny, which handles two million property calls and live chats for 16,000 property professionals each year, says: “We started developing Client Services last year, in response to huge demand from our existing clients. We’ve spent time getting it right, and launching now is especially timely as the property market in England reopens, and agents are experiencing a surge in enquiries, whilst operating with skeleton staff, thus presenting real operational challenges.”

Client Services also features in Rightmove’s 10-point plan that will soon be rolling out to support the sector. Agents interested in Moneypenny’s new service can register their interest for the first phase of availability.

visit https://www.moneypenny.com/uk/property-answering-services/

May 21, 2020

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