When the Renters’ Rights Act comes into force on 1st May 2026, expectations across the private rented sector will rise sharply. Repairs and maintenance will come under greater scrutiny and with expanded Ombudsman oversight, tenants will have a clearer, more accessible route to resolve disputes.

The new reality in how letting agents operate is that compliance has moved from being a background task or administrative function to something operational, visible and open to challenge.

A System That Makes Compliance Simple

For letting agents managing diverse and often complex property portfolios, this new environment demands more than reactive processes. Structured systems, clear evidence and accountability must become an integral part of day-to-day operations.

It’s a reality that one UK landlord recognised early and took action that is now helping letting agents across the country to streamline and effectively document their repairs processes and compliance.

Having experienced first-hand the issues, errors and inefficiencies that arise when using email chains and spreadsheets, or worse, WhatsApp, to manage repairs, Taj Sohal, alongside co-founder James Smith, set about creating an online platform, Fiixit, that would simplify the repair management process while also helping letting agents to stay on top of compliance.

Rather than adding another administrative layer, Fiixit provides a centralised platform that links in agents, tenants and tradespeople while fully documenting the entire repair journey. Tenants log issues through a structured reporting system and all parties can communicate easily on the platform.

Fiixit provides a centralised platform that links in agents, tenants and tradespeople while fully documenting the entire repair journey.”

Property managers can track the repair progress through an easy to access dashboard and gain visibility without constant email exchanges. Every action is recorded and logged so that, if required, a traceable audit trail can prove how the repair was managed and when it was completed. The system offers protection and peace of mind to both landlords and letting agents.

Fiixit has been proving particularly popular with lettings agents and landlords managing portfolios of 50+ properties, where the administrative burden of handling multiple repairs can quickly become unmanageable without a structured system in place.

“As portfolios grow, so too does the volume of maintenance requests, contractor coordination and compliance documentation,” explains Taj. “We’ve found that letting and estate agents have been particularly impressed with our platform. It makes sense – a huge amount of time and resources goes into compliance and maintenance and that’s only going to intensify with the Renters’ Rights Act.

It makes sense – a huge amount of time and resources goes into compliance and maintenance and that’s only going to intensify with the Renters’ Rights Act.”

“We’re finding that many letting agents are actively searching for a solution now in preparation for the changes in law. They don’t want to wait until the legislation is in force before reviewing their processes. We believe Fiixit provides a structure and a way to manage repairs efficiently while also creating the audit trail that agents will increasingly need.”

Anecdotally, feedback has centred around time savings, clearer accountability and improved visibility.
Rachel Wood, Lettings Manager from Wren Properties said, “We’re a lettings specialist operating across south and central Manchester, managing over 650 properties through Fiixit. As both landlords and agents, we needed a simple, reliable way to track maintenance from start to finish, including photos, detailed reports and clear timelines.

“Fiixit has transformed how we handle maintenance. Tenants can report issues at a time that suits them, often out of hours and upload photos so contractors can assess problems before visiting. Every job is documented in a single, easy-to-access report, which we can download instantly when needed.

After reviewing multiple platforms, Fiixit stood out as the most intuitive and effective solution for us, our tenants and our contractors.”

“Our favourite features include the smart pre-reporting questions that guide tenants, the seamless process of assigning jobs to contractors and automated notifications that keep tenants informed of upcoming visits.
“After reviewing multiple platforms, Fiixit stood out as the most intuitive and effective solution for us, our tenants and our contractors. With increasing regulatory requirements around maintenance reporting, we’d strongly recommend it to any landlord or letting agent looking for a straightforward, compliant system.”

How Letting Agents Can Future-Proof Repair and Compliance Processes

Fiixit positions itself around the following clear advantages for lettings agencies navigating the new regulatory landscape:

Competitive Edge in a Changing Market

Fiixit gives agencies a centralised system for maintenance reporting, visibility of repairs across an entire portfolio and permanent time-stamped audit trails. Instead of just managing repairs, you can show exactly how you manage them, strengthening your pitch to landlords.

Efficiency That Protects Margin

By centralising repair reporting and progress tracking, Fiixit reduces time spent chasing contractors with endless email trails and phone calls. It is quick simple and easy to set up meaning your team can go live almost immediately. A clear, easy to use system.

Reducing Compliance Risk

Under the Renters’ Rights Act, and with increased Ombudsman oversight, agents will need to evidence when issues were reported, what action was taken, how quickly they were resolved and how tenants were kept informed.

Fiixit automatically creates a structured, time-stamped record of the entire repair journey, strengthening an agent’s position in complaints, disputes and deposit discussions. This is further supported through its partnership with mydeposits, a nationally recognised industry brand that aligns with the view that clear repair records and documented communication histories are key to achieving transparent and fair deposit outcomes. The partnership reinforces the importance of robust documentation in reducing disputes and protecting both landlords and tenants.

Clear, No-Risk Value

Agencies can start with a three-month free trial, free onboarding, no long-term contracts, and simple pricing with no hidden fees. Fiixit makes repairs and compliance calm, clear, and manageable.

Even better, Fiixit requires no major integration or extensive training. Getting started on the three-month free trial is simple, all onboarding and set up is included at no cost.

Book a demo at fiixit.co.uk and see how quickly your agency can embed a system designed for modern property management.