Reservation agreements may be a way forward for providing home buyers and sellers with more certainty, says a leading residential property law specialist at Gordon Brown Law Firm LLP (GBLF).

Paul Rogers explains how the introduction of a financial services proposition within an agent’s business could lead to more satisfied customers, more instructions and recommendations – and more income.

Live chat is increasingly the preferred communication channel online, and all types of businesses now offer this communication channel as standard.

CEO and Co-Founder of Zero Deposit, Jon Notley, charts the stellar rise of the UK’s only FCA-regulated deposit replacement guarantee.

Anthony Gaskell, Director of Reputation.com, explains how to make customer feedback work for you and attract new clients to your agency.

In the post-tenant fee ban era, it's more important than ever to minimise the risk of a costly deposit dispute at the end of a tenancy, says Suzy Hershman of mydeposits.

Let Alliance completes a two-year strategic project to redefine the way that tenant referencing works in the UK, with references now returned the same day.

Tightening AML legislation is making life tough for estate agents. But Ben Robinson believes this is an opportunity to be more efficient and increase customer satisfaction.