Rentman – a CRM based on responsiveness and expertise
Rentman is a ‘Line of Business’ application created by Nigel Gomm, with all the functionality you need to run your sales and lettings business – in one place.
Rentman’s strength lies in dotGomm’s (the parent company of Rentman) ability to execute tech development in response to customer need or legislative changes. How many other leading CRM applications offer direct client access to its development team or a live chat with real people responding to support queries?
From desktop to Rentman.online, the software has continuously evolved and kept pace with industry demands. Today, agencies wishing to diversify can also access a sales module to complement the lettings side.
Agencies wishing to diversify can also access a sales module to complement the lettings side.”
Using Ai for property descriptions is just a click of a button on the description tab of the property screen. Advertising can take place right on the lettings agency website through an API (Application Programming Interface) enabling properties to appear online instantly.
Development
If you are just getting started in property lettings or sales, or in need of a website refresh, the web development service, headed up by Gomm’s son Noah, is something that is offered in-house. There is even a unique safety feature for staff. For an agent who shows a property and starts to feel uneasy, a digital panic button featured on Rentman.online will alert the office immediately.
Rentman.online is also an effective communication tool between agency, tenant, and contractor. When your tenants report an issue, Rentman.online can automatically send to the landlord’s preferred contractor to obtain a quote and increase faster maintenance responses in line with the upcoming Renters’ Rights Bill. Agencies and their landlords do not need to invest more time, or seek additional expert support, to stay on top of legal compliance.
UK Distributor
Earlier this year, DotGomm brought back its distributorship of Rentman in-house to improve the overall customer experience. The restructuring has led to greater collaboration with clients while the team behind the Rentman product is unified in ensuring responsiveness, innovation, and value for money.
My focus had been heavily on development, but there is no business without steadfast customers.”
With a community of Rentman users, some dating back to its original development, Gomm is acutely aware of the loyal customer at the heart of his business. “My focus had been heavily on development, but there is no business without steadfast customers. I think the restructuring has removed the barriers between the development team and the end user to the benefit of everyone.” Gomm stated.
“Our monthly webinar is another great way we stay in tune with customers’ needs. Their feedback perpetually shapes our software and may be one of the reasons we see such loyalty.”
Henry Janse van Nieuwenhuizen, Head of the Support Team agrees the restructure has led to better outcomes. “Our best way of thanking Rentman users is by providing a great product matched with exemplary customer service.
“I am confident that since the restructure, the Rentman community can already feel our commitment to supporting their success.”
