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Tag Archives: business training

The gradual erosion of selling skills

Julian O'Dell
Agent on the phone image

My staff members are all hardworking and well-intentioned but I think they need to develop an edge and to become salespeople rather than order takers...

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Don’t bury your head in the sand

Julian O'Dell
Burying head in sand image

“Our dilemma is this: we are finding the going extremely tough. Frankly, I’m not sure there is enough business to sustain the number of estate agents in our area through to the…

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Understanding the client journey

Julian O'Dell
Agent with clients image

We are desperately short of stock and as a result we are, of course, also running behind target in terms of sales. Your help would be truly appreciated!

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Avoiding business ‘divorce’

Adam Walker
Business partner dispute image

Divorce is a terrible thing. All marriages start with high hopes of eternal happiness and yet, says Adam Walker, decades later, half of all marriages end in divorce. Business ‘divorce’ is even…

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Working as a team

Julian O'Dell
Mick Jagger image

"I run an independent estate agency and have got closer to the coalface as my team is finding things tough.They are working hard but as a group of individuals rather than as…

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People buy people

Julian O'Dell
Working with ideas image

"I think my staff really need to raise their game in their interactions with clients and customers. This is an absolutely key area where we can be different..."

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Reputational Damage

Adam Walker
Students unpacking boxes image

"Every year, over 200,000 students rent a house for the first time. For most, says Adam Walker, it is their first experience of dealing with a letting agent and all too often…

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