business training
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Adam Walker
Keeping it real – customer service should be personal
Holding on to new practices that have helped you through the pandemic may seem a good idea, but don’t lose the personal touch, says Adam Walker.
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Mentoring
Stop, look, reflect, and celebrate!
As we come out of the pandemic with an industry not only intact, but possibly stronger, we have a lot to be proud of, says Nathan Emerson.
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Mentoring
Stop and think
We’re back to work, but for most it’s certainly not ‘business as usual’. If you find you don’t have time to even think, now is the time to stop – and do exactly that, says Nathan Emerson.
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Features
Surviving the virus – Part 3
You’ve kept your business together through lockdown and now you’re dealing with the backlog. But what about your pipeline? Adam Walker offers some guidance.
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Mentoring
Don’t bury your head in the sand
“Our dilemma is this: we are finding the going extremely tough. Frankly, I’m not sure there is enough business to sustain the number of estate agents in our area through to the end of 2019. Any tips on how we can ensure we survive and thrive?” Julian O’Dell responds.
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Mentoring
Understanding the client journey
We are desperately short of stock and as a result we are, of course, also running behind target in terms of sales. Your help would be truly appreciated!
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Regulation & Law
The brutal truth for let-only agents after the tenant fees ban
It is becoming increasingly clear, says Adam Walker, that many letting businesses are not going to survive the tenant fee ban that is due to come into force next Spring.
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Resources
Avoiding business ‘divorce’
Divorce is a terrible thing. All marriages start with high hopes of eternal happiness and yet, says Adam Walker, decades later, half of all marriages end in divorce. Business ‘divorce’ is even worse.
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Mentoring
Inspirational leadership in tough times
"I run a three-office independent estate agency. I’m conscious that my staff looks to me for leadership through this sticky patch. Any tips?"
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Mentoring
Working as a team
"I run an independent estate agency and have got closer to the coalface as my team is finding things tough. They are working hard but as a group of individuals...
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