My staff members are all hardworking and well-intentioned but I think they need to develop an edge and to become salespeople rather than order takers...

“Our dilemma is this: we are finding the going extremely tough. Frankly, I’m not sure there is enough business to sustain the number of estate agents in our area through to the…

‘I am conscious that I have failed to train some part-time staff. One even had a doze in the garden while the buyers toured the house. Tips appreciated!’

We are desperately short of stock and as a result we are, of course, also running behind target in terms of sales. Your help would be truly appreciated!

It is becoming increasingly clear, says Adam Walker, that many letting businesses are not going to survive the tenant fee ban that is due to come into force next Spring.

Divorce is a terrible thing. All marriages start with high hopes of eternal happiness and yet, says Adam Walker, decades later, half of all marriages end in divorce. Business ‘divorce’ is even…

"I run a three-office independent estate agency. I’m conscious that my staff looks to me for leadership through this sticky patch. Any tips?"

"I run an independent estate agency and have got closer to the coalface as my team is finding things tough.They are working hard but as a group of individuals rather than as…

"I think my staff really need to raise their game in their interactions with clients and customers. This is an absolutely key area where we can be different..."

"Every year, over 200,000 students rent a house for the first time. For most, says Adam Walker, it is their first experience of dealing with a letting agent and all too often…