heather staff

  • FeaturesLink to 2021 Predictions feature
    Features

    Predictions – suppliers give their views of 2021

    Lisa Isaacs asked suppliers to the estate and letting industry for their thoughts on the 12 months ahead and how they see technical changes rolling out.

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  • Latest property news
    Latest property news

    Street savvy? New CRM launches offering agents hybrid-style technology

    New platform concentrates on key estate agency areas of operation including valuations, viewings, offers and applicants.

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  • Latest property newsstreet
    Latest property news

    Secretive, multi-million pound estate agent software platform prepares to launch

    Street has unveiled its plans to drag estate agent software forward ten years in one go, with tech platform designed from scratch.

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  • Latest property newsmaterial information
    Latest property news

    Agents increasingly turning to high property valuations to win instructions

    Evidence of sales agents aggressively over-valuing properties to gain instructions has emerged following research by proptech firm Agent Software, which has blamed the trend on “tricky market conditions”. Some 1,000 or more agents use its Spectre tool to generate instructions and the company says it has received increasing number of them reporting aggressive over-valuations by competitors. “The vast majority of agents value properties correctly and offer fantastic customer service, but it’s those who don’t that cause problems for the industry as a whole,” says Heather Staff (left) from Agent Software and one of the co-creators of Spectre. “We work with thousands of agents across the country and the feedback we’re consistently getting is that in a competitive and challenging market, some agents are overvaluing in order to get the instruction from the vendor.” The company says it is picking up the increased over-valuation because its Spectre tool is designed to help agents spot properties that have been over-valued and then target their vendors for the ‘second instruction’ when the first agent fails and they come out of contract. Agent Software claims that over valuations mean some properties languish on the market for longer and leave vendors in a weaker position…

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