Traditional or online? Which agents will win the battle? The lines are blurring, says Andrea Kirkby and it’s service that is key in this changing, challenging market.

Two brave figures in the residential sales industry predict that the traditional high street estate agency could disappear in the next five to ten years.

Despite a noteworthy increase in house prices last year, the number of estate agents going out of business has shot up, according to a major accountancy firm, Moore Stephens. Residential property prices…