Countrywide teams up with NAEA to increase membership levels

Countrywide plc and the National Association of Estate Agents (NAEA) have announced a new landmark partnership which will see Countrywide’s customer facing estate agents invited to become members of the NAEA. The agreement makes Countrywide the first national estate agency network to officially adopt such an undertaking, offering employees the opportunity of high level training alongside their nationally recognised qualifications. The move is sure to gain the approval of many leading qualified trainers, including Tony Lynch (left), a coach at Keep Thinking Big. He points out that estate agents are no different to any other profession when it comes to the need to update skills and techniques. He commented: “We all need ongoing training in order to become better tomorrow than we are today.” He highlights various skills, such as listening, connecting and becoming a ‘master’ at questions that unlock the doors of opportunity as all being learnable skills, as being “imperative for the successful estate agent”. Lynch also pointed to “attitude” as a key component when it comes to training and learning. “If a team understands the importance of training and have a hunger for becoming the best they can be, then the ingredients are set for a huge…