Whistleblower says staff have told not to escalate client complaints about conveyancing problems caused by conveyancing partner's IT meltdown.

The IT problems at the conveyancing giant have raised questions both about referrals and how conveyancing progress is communicated to customers.

Company says it will not comment further, but police being involved suggests strongly that its systems meltdown has been caused by 'ransomware'.

Chris Brooks tells The Neg that his conveyancer is unable to access emails or case details and his sales is now weeks behind.

The Simplify Group, which operates several major conveyancing services to several leading agencies, says it has been working hard to get transactions back on track.