A tenant falling into arrears was just the beginning of a dispute between a letting agent and a landlord, who sought redress through The Property Ombudsman, Rebecca Marsh.
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Buying agent slams TPO as ‘fat and lazy’ and signs up to competitor
Outspoken buying agent, Henry Pryor, has switched redress schemes, joining the PRS with a parting diatribe against The Property Ombudsman scheme.
Read MoreNew Code of Practice only three months away, says The Property Ombudsman
TPO policy lead Peter Habert tells meeting that new rules for estate agents, auctioneers and property guardians has been well received.
Read MoreIs the customer always right?
Redress schemes exist to safeguard consumer rights, but, says Joanne Christie, the agent is not, you’ll be pleased to hear, always in the wrong.
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