TPOS
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The Ombudsman Files – Property auction provider forced to withdraw fees
The Property Ombudsman investigates a case brought by a vendor over penalty fees charged by a property auction provider.
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The Ombudsman Files
When rent arrears are just the tip of the iceberg…
A tenant falling into arrears was just the beginning of a dispute between a letting agent and a landlord, who sought redress through The Property Ombudsman, Rebecca Marsh.
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Latest property news
Buying agent slams TPO as ‘fat and lazy’ and signs up to competitor
Outspoken buying agent, Henry Pryor, has switched redress schemes, joining the PRS with a parting diatribe against The Property Ombudsman scheme.
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Latest property news
New Code of Practice only three months away, says The Property Ombudsman
TPO policy lead Peter Habert tells meeting that new rules for estate agents, auctioneers and property guardians has been well received.
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Features
Is the customer always right?
Redress schemes exist to safeguard consumer rights, but, says Joanne Christie, the agent is not, you’ll be pleased to hear, always in the wrong.
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