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TPO reveals latest rogue agents excluded from its redress scheme

Ombudsman reveals seven agents almost all of which have ceased trading including one which is now being probed by The Insolvency Service.

Nigel Lewis

tpo excluded agents

Half a dozen estate agents have been ejected from The Property Ombudsman (TPO) redress scheme for non-payment of awards including one shocking case where an agency had 58 complaints made against it.

Knaphill, Surrey based firm PrinvestUK Ltd had 45 of these complaints upheld by TPO, which approved awards to clients totalling a staggering £215,330.

Like PrinvestUK, most of the other five estate agents excluded by TPO have ceased trading. These are:

Whirlybird Property in Maidenhead, Berkshire.
It failed to pay an outstanding award of £4,042 over a complaint from a landlord about the transfer of rent despite proof it had been paid by the tenant. Trading Standards has confirmed that Whirlybird Property is no longer trading and is going into liquidation.

Deerstone Property in Guildford, Surrey
TPO found it had not provided a service consistent with best practice when marketing properties for sale and an award of £2,000 was made. Although this agent appears to no longer be trading, there is a connection to Deerstone Group Ltd which is still trading and which appears to have no redress.

Experience Invest in Victoria, London
A complaint against them came from a landlord over non-payment of assured rent. The case was supported with an award of £2,000. Experience Invest has placed a note on its website stating they have closed the company and ceased trading.

The Buy2Let Shop in Bromley, Kent
An award of £4,600 remains outstanding following a complaint relating to the purchase of an off-plan property.
The Buy2Let Shop, which is no longer trading and in administration, has a connection to E Property Sales Ltd (see below), sharing the same Director.

E Property Sales Ltd, also in Bromley, Kent
It has been excluded for non-payment of a £5,900 award in a supported case where the buyer was seeking reimbursement of fees paid after the sellers withdrew. Despite liquidation on Companies House, E Property Sales Ltd appears to have an active website.

Visit the TPO website.


July 1, 2021

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