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The Dilemma

Agency Trainer Julian O’Dell helps agents sharpen their business skills
The Dilemma

Time to sell

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"I listen to my team dealing with customer enquiries and it has dawned on me that there is very little ‘selling’ going on. Help!"

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The Dilemma

Winning the business

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"There are already too many agents in our town; we now have ‘online’ businesses creeping in. We get a fair few valuations but don’t always win the business. Advice appreciated."

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The Dilemma

Confidence versus arrogance

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"The most experienced person in my team treads a fine line between confidence and arrogance. How can I make sure he stays the right side of that line?"

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The Dilemma

The salespeople with an agenda

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"The younger agents in my team sometimes fail to take control of conversations and activities, allowing clients to take the lead. Any tips on helping us resolve this issue?"

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The Dilemma

Building trust

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"Building trust is right up there as one of the most important goals, however, some of my team members are better at it than others. How we can improve?"

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