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The Dilemma

Agency Trainer Julian O’Dell helps agents sharpen their business skills
The Dilemma

Mind the ‘training gap’

Staff training image

"I need to get the best out of my staff to make the most of all our opportunities. I‘m guilty of throwing them in at the deep end. Any advice appreciated!"

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The Dilemma

‘Service over software’

Customer service image

“It is clear that 2018 is not going to be easy and I am aware I need to ensure my team are prepared for the battle ahead. Your thoughts would be welcome!”

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The Dilemma

Programming your team to manage their time

Time and efficiency on the start line image

"My staff work hard, but not always in the most organised fashion... I feel they could be more productive if they understood how to manage their time more effectively. Any thoughts are…

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The Dilemma

Time to sell

Agent Sell t-shirt image

"I listen to my team dealing with customer enquiries and it has dawned on me that there is very little ‘selling’ going on. Help!"

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The Dilemma

Winning the business

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"There are already too many agents in our town; we now have ‘online’ businesses creeping in. We get a fair few valuations but don’t always win the business. Advice appreciated."

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