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The Dilemma

Agency Trainer Julian O’Dell helps agents sharpen their business skills
The Dilemma

Winning the business

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"There are already too many agents in our town; we now have ‘online’ businesses creeping in. We get a fair few valuations but don’t always win the business. Advice appreciated."

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The Dilemma

Confidence versus arrogance

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"The most experienced person in my team treads a fine line between confidence and arrogance. How can I make sure he stays the right side of that line?"

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The Dilemma

The salespeople with an agenda

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"The younger agents in my team sometimes fail to take control of conversations and activities, allowing clients to take the lead. Any tips on helping us resolve this issue?"

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The Dilemma

Building trust

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"Building trust is right up there as one of the most important goals, however, some of my team members are better at it than others. How we can improve?"

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The Dilemma

Creating a good first impression

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"We are in need of more listings, but with strong local competition, fees are under huge pressure. We need to present an impressive image and back it up – but how?"

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The Dilemma

Raising your game for 2017

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"Whilst 2016 was a reasonable year, I sense that 2017 may be less favourable. What would your tips be to face up to a potentially challenging new year?"

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