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The Dilemma

Agency Trainer Julian O’Dell helps agents sharpen their business skills
The Dilemma

Working as a team

Mick Jagger image

"I run an independent estate agency and have got closer to the coalface as my team is finding things tough.They are working hard but as a group of individuals rather than as…

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The Dilemma

Agent ‘trustability’

Trusting the agent image

"I am well aware of the importance of building trust to win a client’s business, it is an essential element in their decision making, but how can I coach my staff to…

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The Dilemma

People buy people

Working with ideas image

"I think my staff really need to raise their game in their interactions with clients and customers. This is an absolutely key area where we can be different..."

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The Dilemma

Mind the ‘training gap’

Staff training image

"I need to get the best out of my staff to make the most of all our opportunities. I‘m guilty of throwing them in at the deep end. Any advice appreciated!"

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The Dilemma

‘Service over software’

Customer service image

“It is clear that 2018 is not going to be easy and I am aware I need to ensure my team are prepared for the battle ahead. Your thoughts would be welcome!”

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The Dilemma

Programming your team to manage their time

Time and efficiency on the start line image

"My staff work hard, but not always in the most organised fashion... I feel they could be more productive if they understood how to manage their time more effectively. Any thoughts are…

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