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Tag Archives: training

The benefits of belonging

Andrea Kirkby
Agents shaking hands image

Every industry has its professional bodies, but, says Andrea Kirkby, how much do they do for their members and do their buyers, sellers, landlords and tenants see the value of that membership?

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Maintaining positive relationships with vendors

Julian O'Dell
Agent vendor advice image

"The market has slowed in terms of sales activity and we are experiencing vendor clients getting edgy and disgruntled about lack of viewings. What is the best way to deal with this…

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Agent ‘trustability’

Julian O'Dell
Trusting the agent image

"I am well aware of the importance of building trust to win a client’s business, it is an essential element in their decision making, but how can I coach my staff to…

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Reputational Damage

Adam Walker
Students unpacking boxes image

"Every year, over 200,000 students rent a house for the first time. For most, says Adam Walker, it is their first experience of dealing with a letting agent and all too often…

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Cold snap decisions

Frances Burkinshaw
Snow on street image

Lessons learnt following the Beast from the East? How did you – and your landlord and tenant clients – fare during the UK’s worst weather for decades? says Frances Burkinshaw

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Mind the ‘training gap’

Julian O'Dell
Staff training image

"I need to get the best out of my staff to make the most of all our opportunities. I‘m guilty of throwing them in at the deep end. Any advice appreciated!"

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‘Service over software’

Julian O'Dell
Customer service image

“It is clear that 2018 is not going to be easy and I am aware I need to ensure my team are prepared for the battle ahead. Your thoughts would be welcome!”

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Winning the business

Julian O'Dell
Agent shaking hands with client image

"There are already too many agents in our town; we now have ‘online’ businesses creeping in. We get a fair few valuations but don’t always win the business. Advice appreciated."

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