“Dear Julian, I never thought to send in my own dilemma for your consideration until now. It is simply that we need to raise the bar, we are struggling! Help!”

“I am conscious that with current and imminent challenges to our lettings business, 2019 may not be a barrel of laughs. Your thoughts would be appreciated!”

Every industry has its professional bodies, but, says Andrea Kirkby, how much do they do for their members and do their buyers, sellers, landlords and tenants see the value of that membership?

"The market has slowed in terms of sales activity and we are experiencing vendor clients getting edgy and disgruntled about lack of viewings. What is the best way to deal with this…

Are you exploiting the full range of services offered by the property portals? Lisa Isaacs discovers a wealth of analysis, support and training offered to agents.

"I am well aware of the importance of building trust to win a client’s business, it is an essential element in their decision making, but how can I coach my staff to…

"Every year, over 200,000 students rent a house for the first time. For most, says Adam Walker, it is their first experience of dealing with a letting agent and all too often…

"I need to get the best out of my staff to make the most of all our opportunities. I‘m guilty of throwing them in at the deep end. Any advice appreciated!"

Lessons learnt following the Beast from the East? How did you – and your landlord and tenant clients – fare during the UK’s worst weather for decades? says Frances Burkinshaw

“It is clear that 2018 is not going to be easy and I am aware I need to ensure my team are prepared for the battle ahead. Your thoughts would be welcome!”