Rumour or reality, agents can’t ignore the possibility of a mandatory property qualification, says Lisa Isaacs. We answer your most-asked RoPA questions.

Lettings is not just about winning an instruction. Nor is it just about finding tenant. There is much more to it than that – and Frances Burkinshaw is worried.

It can be a lonely world out there if you are an independent estate and/or letting agent. Richard Reed explores how the industry organisations can help your business.

"The market is very challenging in my patch and our residential income is worryingly down. I don’t want to make staff redundant but I may have to if things do not improve..."

“Investment buyer activity is a little quiet. Many investors are playing a waiting game. I’d like to get my team to create more activity as these sales can be relatively straightforward...”

“Dear Julian, I never thought to send in my own dilemma for your consideration until now. It is simply that we need to raise the bar, we are struggling! Help!”

“I am conscious that with current and imminent challenges to our lettings business, 2019 may not be a barrel of laughs. Your thoughts would be appreciated!”

Every industry has its professional bodies, but, says Andrea Kirkby, how much do they do for their members and do their buyers, sellers, landlords and tenants see the value of that membership?

"The market has slowed in terms of sales activity and we are experiencing vendor clients getting edgy and disgruntled about lack of viewings. What is the best way to deal with this…

Are you exploiting the full range of services offered by the property portals? Lisa Isaacs discovers a wealth of analysis, support and training offered to agents.