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Agencies & People

Estate agency branches are ‘pointless’ says rising industry star

Carmel Gray makes comments during the launch of her business as a 'power broker' for buy-to-let lettings platform Houzen.

Nigel Lewis

estate agency

A rising star letting agent in Essex has reinforced a growing trend in the industry after telling local media that a “physical office is just pointless”.

Carmel Gray (pictured, above) has said that: “I can log into my system anywhere in the world and manage the business just as effectively as I can from home.

“Not having an office also cuts costs, meaning that my clients can benefit from lower fees while still receiving an exceptional service.

“I personally prefer working from home, although you must be disciplined in order to do so successfully.”

Gray has 16 years’ experience working in the estate agency industry and has been employed by several corporates including stints at Barnard Marcus, Sequence and Mann Countrywide.

Estate agency

In 2013 she left and founded her own estate agency, CC Gray Estates, with a friend with £5,000, a laptop and a camera but has been working solo as a freelance agent from her own ‘hub’ since 2017, working from home.

Gray’s comments about the need for branches were made as she was revealed yesterday as a ‘power broker’ for London-based buy-to-let platform Houzen.

The company specialises in finding tenants for buy-to-let developments and uses a network of self-employed specialists such as Gray.

“Carmel is delivering just the kind of tenants that the Build to Rent sector needs – those who are seeking amenities and convenience and are prepared to pay to get what they want,” says former banker and Houzen founder Saurabh Saxena.

Read more about branches and estate agents.

July 10, 2019

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