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Conveyancers call for end to ‘intolerant and aggressive emails’

Campaign by trade mag to promote greater harmony says the pressure of the sales pipeline is driving some stakeholders to be unpleasant to each other.

Nigel Lewis

call for kindness conveyancers

A new campaign urging those working within the property sales process to ‘be nice to each other’ has been launched to stem the tide of intolerant and aggressive emails.

Today’s Conveyancer reckons that while the Stamp Duty holiday has jammed the sales pipeline, those in the property sector need to be kind to themselves and others, particularly as the pressure is soon going to become unbearable.

It reports that during recent weeks, more people have been taking to social media to share their honest opinions of how the lockdown is impacting behaviour.

molly jamesMolly James, conveyancer at Convey Law (pictured) shared her thoughts on LinkedIn, writing: “Quite shocked and disgusted that in these trying times for all conveyancers, there are still a small few that do not know how to stay professional and ‘be kind’ in their email replies.

“Polite reminder to those people, you do NOT know what that person on the other end of your snappy email is going through, be it work or home life.”

Other professionals have shared similar experiences, such as Jenna Hogan, solicitor in the real estate team at JMW Solicitors LLP, who writes: “We are all human. I respectfully asked someone to change the tone of their emails recently and was told it was a mistake on their end. There is no mistake in typing in capital letters and exclamation marks and no hello.”

Tom Lyes, director of engagement at Today’s Conveyancer, says its Call for Kindness campaign is about asking people to take a step back and collect their thoughts before firing off an email or picking up the phone. “Everyone is in the same pressure cooker environment,” he says. “

We are asking that conveyancers and stakeholders all work together to pull in the same direction, show some love to the people who are sharing the same challenges as you.”

February 25, 2021

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