Two agencies, one rural and established for 245 years, the other bursting onto the London market with a very different model – both represent the diversity in estate agency that we should…

Behind the digital ‘shop front’ each online estate agent business is a completely different beast, says Mark Readings, founder and CEO of the UK’s first online estate agents, House Network.

Clients want 24-hour service, staff want a ‘life’, so, asks Joanne Christie, how do you balance your business?

Like any high street retailer, no agent wants to have their branch makeover last longer than necessary. But sometimes it can take a week to run a tired old branch into a…

Excellent customer service, says Samantha Jones, Commercial Manager for Property at Moneypenny, is key to success, but it’s all down to the people!

"Rocky roads are slowing the housing market, so, says Adam Walker, could there be trouble ahead? Many agents will need to take action now to protect their businesses."

Leaving a lovely surprise for new tenants or owners can be a useful touch in retaining customer loyalty, says Andrea Kirkby, but love is not all you need...

"Negative press is seriously damaging estate agency, says Adam Walker, but who will defend us? Agents continue to take the blame for everyone’s frustration with the market."