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Agencies & People

Vendor reveals limits of HouseSimple’s free sales offer on Twitter

'Mrs Mack' claims she wasn't warned that her house for sale in Manchester would be automatically deleted and her 'For Sale' sign removed after six months.

Nigel Lewis

A HouseSimple customer has taken to Twitter to complain that her home was de-listed from the online agency’s portal feed and her For Sale board removed because the property had not sold after six months on the market via its free sales offer.

The vendor in Manchester, who calls herself Mrs Mack on the social media platform, says she was not told ‘at any point’ that after six months her listing would be automatically deleted from the major portals.

Following the end of the Marketing Period, as HouseSimple names it, the vendor says she received no letter or email, but instead an attempted phone call.

Six-month limit

HouseSimple makes it clear within its 23-clause Selling Terms and Conditions that its free offer only lasts for six months, which is contained within Clause 8.

The clause also makes it clear that if HouseSimple chooses to continue marketing a property after six months, a vendor must keep their For Sale outside the property, although vendors are free to engage another agency after 13 weeks.

The online T&Cs, which vendors are supposed to read in full before signing up with HouseSimple, also reveal that it charges £30 for a replacement For Sale sign even if it’s damaged by extreme weather or stolen by pranksters.

Vendors must also provide their own EPCs and, HouseSimple says, conduct and organise their own viewings via the company’s online dashboard.

September 12, 2019

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