Many agents wondering whether to unplug from the Rightmove listing service after the Coronavirus crisis are now facing decision time as the window for leaving the portal begins to close in a few weeks’ time.
In April the portal gave all its agents an automatic 75% discount on their subscription fees for four months after initially offering only a deferred fee scheme.
But many agents do not know when to give notice to leave before the full subscription is reinstated. The Negotiator spoke to half a dozen agents none of whom knew how their notice period with Rightmove works.
One agent on the Boycott Rightmove Facebook page yesterday suggested that agents had a ‘last chance’ to give notice before 31st May in order to come off before the 75% deal ends. This, Rightmove says, is incorrect.
The portal’s T&Cs are confusing though and we asked the portal for comment on when, in practice, an agent would have to give notice to leave before the discount period ends. A spokesperson said agents should wait until the end of June to give notice, should they wish to do so.
But although Rightmove’s publicly-available T&Cs say agents need only give 30 days’ prior written notice to quit the portal, its rules elongate this; the 30-day notice period starts only when the portal replies to an agent, not when it receives the request, and if notice is given part way through one month, the agent cannot leave until the end of the next month.
Because of this, agents wishing to exit Rightmove will need to give notice by 15th June at the earliest and the 30th June at the latest to able to leave by the end of July.
Murray Lee (left), one of the four agents spearheading estate agent groups seeking to leave the portal or force it to reduce its fees, says he concurs with our interpretation of its T&Cs after looking at his contract, saying that he believes agents must give notice of ‘at least a month and no less than one calendar month’. Murray says his campaign is going to wait until early June how to proceed.